Thecurrencyclub Reviews

Buy Currency Online, Order Currency Online | The Currency Club

thecurrencyclub.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
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J

Only large notes received

I have used several times and TCC offer a decent exchange rate However I although I asked for small notes I received US 100 bills
S

Was quick and easy and arrived when

Was quick and easy and arrived when said but was a bit disappointed as asked for mixed currency but ended up with all the same high notes
M

Good upfront service Poor aftercare

Good exchange rates and the ordering process was good The currency arrived in the post really quickly It was while I was on holiday that it was noticed in amongst my Canadian Dollars was a bunch of New Zealand Dollars I contacted TCC straight away but they couldn t or wouldn t post the correct currency to me in Canada so I felt a little stranded and short of cash on my holiday and of course they were more concerned about getting the New Zealand Dollars back before they would rectify their error I returned home posted the incorrect currency back to them and they promptly paid me back Disappointed with the aftercare service and if anyone is ordering currency from them please carefully check all notes to ensure they are correct before you get on the plane
J

Didn t fulfill request

Easy to use website Good conversion rate Quick delivery However I asked to mixed notes and for all 50 euro notes and two 20 euro notes I wrote to complain to be simply told that s all we had I don t believe this for one minute and very shocked at a response that cannot be true It s a currency exchange and not like I was asking for an unusual currency
C

Select low denomination for the bills

Ordered denomination mixed for 480 and received 4 x 100 bills Shops hate them it s so hard to break them when away don t bother asking if you aren t going to send a mix
S

Disappointed

Having used the Currency Club for many years this is the first time I have been disappointed Like many others I primarily use them because of the small denomination option I ordered 650 of euros in small denominations received fourteen 50 notes and a few 5s When I queried it I was told I asked for mixed I sent a screenshot showing small on my order they then backtracked said only mixed was available when I placed my order Obviously mixed means purely 50s 5s I was advised I could swap them for small at their sister company Sterling fx Excellent except you have to go in person it s a 700-mile round trip for me If they are unable to fulfil your requirements they should advise you before you complete your order I know it s not a huge problem but I was asked to post an honest review of my experience
M

Problems with delivery and communication

Ordering was simple but delivery was a day late and affected my plans That was apparently caused by Royal Mail I have contacted Currency Club by email over the past 2 days but have had no reply This is very disappointing and there is no phone number to call So I probably won t use them next time
L

All good except I received the wrong notes

Placing my order was easy and the communication was fine The delivery came in line with what was promised On the negative side I asked for SMALL denomination notes in particular I asked for 1 and 5 bills I received a tiny number of 10 s and the rest in 20 s We are going on a long trip and these will be used to give a small tip to a large number of people These notes are too big I now have a big job on my hands to try and get them changed
D

Made a costly mistake

I went onto this website to obtain some Euros for my forthcoming holiday I thought I had filled in the details correctly but received a telephone call a few days later advising me that I had made an international money transfer instead I don t know how this happened as I followed the instructions but the process ended up costing me more money and the resultant deal was disappointing
D

Quote not honoured

I sold back currency and got a quote When I went to post the currency that afternoon I was informed that there was a postal strike over the next 2 days Anyway I sent the currency by expensive special delivery but it didn t arrive until 3 days later by which time the exchange rates had moved My original quote was not honoured so I lost about 12 from my first quote through no fault of my own Currency Club is an expensive buy back operation anyway and this made it much worse NB they replied with excuses and they couldn t care less I think 3 stars is generous

About Thecurrencyclub

Buy and Order Currency Online - Avoid outrageous fees and get the best currency exchange online by comparing money exchange with The Currency Club.

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Frequently Asked Questions

The Currency Club (thecurrencyclub.co.uk) is an online platform specializing in buying and ordering currency, focusing on travel money and international payments. It offers transparent exchange rates using the live interbank rate at the time of transaction, aiming to eliminate hidden fees common with banks and bureau de changes. Services include purchasing travel money (EUR, USD, and other major currencies), a buy-back option for unused currency, corporate foreign exchange solutions, international payments, bulk currency supply, and FX exposure management for businesses.

The Currency Club provides transparent pricing by giving customers access to the live interbank exchange rate before completing a transaction. Unlike many banks and currency providers that hide fees within the exchange rate, The Currency Club operates a low-cost model with clear rates and low spreads (as low as 1.15% for Euro and 1.16% for US Dollar), allowing customers to see exactly how much they are saving.

You can buy travel money in major currencies such as EUR (Euro), USD (US Dollar), Australian Dollar, and others. The platform specifically highlights low spreads for Euro (1.15%), US Dollar (1.16%), and Australian Dollar (2.67%).

Yes, The Currency Club offers a buy-back option for unused currency, such as USD, allowing individuals to sell back leftover travel money.

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority (FCA) as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. Note that the actual provision of travel money is not regulated by the FCA.

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About Thecurrencyclub

The Currency Club: Transparent Online Currency Exchange

The Currency Club (thecurrencyclub.co.uk) is an online platform for buying and ordering currency, specializing in travel money and international payments. The service focuses on providing transparent exchange rates by offering access to the live interbank rate at the point of transaction, aiming to eliminate the hidden margins commonly added by banks and bureau de changes.

Transparent Pricing and Low-Cost Exchange

The platform states that most banks and currency providers advertise "no commission" while hiding fees within the exchange rate, making price comparisons difficult. The Currency Club highlights its model of low-cost exchange rates and transparency, allowing customers to see the live interbank rate before completing a transaction. The site features a currency converter and exchange rate comparison tools to illustrate potential savings. Travel money options include EUR, USD, and other major currencies, with spreads advertised as low as 1.15% for Euro and 1.16% for US Dollar.

Services for Individuals and Business

For individuals, the service includes travel money purchases and a buy back option for unused currency, such as USD. For businesses, The Currency Club offers corporate foreign exchange solutions, including international payments, bulk currency supply, and FX exposure management. The platform emphasizes secure, quick, and straightforward transactions without visual or virtual distractions.

Regulation and Company Information

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. The actual provision of travel money is noted as not being regulated by the FCA. The website includes a currency converter, blogs, reviews, and contact details, including a telephone number and email address. Customer feedback is featured prominently, with the platform ranked 1st of 96 on Review Centre based on thousands of reviews.