Thecurrencyclub Reviews

Buy Currency Online, Order Currency Online | The Currency Club

thecurrencyclub.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
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I

Ignore their denomination pledge

If you actually want small notes then supposedly you need to email them telling them rather than just clicking on the small notes option they have on the website Specifically went with them as they advertise providing the denomination you want - despite requesting small denomination notes for a 300 order I received a vast majority of 20 notes Why they bother with the request option I don t know A hassle as now I need to go into a high street store to get low denomination notes for tipping on my holiday Aside from the blatant lying and massive inconvenience they did send the money quickly So if you don t mind about the denomination of notes then I d recommend them - however the whole selling point for me was the ability to specify low denomination notes
M

Would not use this company again

First time I have used this company to order currency I have given 2 stars only Ordering on line with a bank transfer was easy communication was good the currency arrived on time and was the correct amount so all good there The condition of some of the notes was poor some notes had numbers in ink on them 2 notes had someone s signature imprinted in ink on them lots of notes had very worn security holograms almost worn away Knowing that some countries will not accept defaced notes especially with ink writing on them I may end up going to a bank to try to change them whilst away I would not use this company again Update after reading your reply I did not see an option for new notes on your website so my mistake for missing that Yes you offered for me to return the notes at a cost of 12 so no thank you if I get a problem in my destination I will exchange them in a bank at no extra cost
D

Payment declined email wrongly sent

The company made a mistake and emailed me to say that my payment was declined when it wasn t Spent the morning on the phone to my bank thinking I had been scammed as they had my money 4 July 2023 I had an identical experience yesterday I saw online that the payment had left my account and my bank confirmed that - but TCC emailed me to say payment had been declined I emailed them back to say no it hadn t and I eventually received confirmation from TCC that they HAD received the money And I got my Euros TCC really need to up their game so this doesn t happen to others Reply to TCC s response No I didn t create a second order I simply replied No it hadn t as I stated YOU may have created a second order to get yourself out of the hole but your communication has been poor and your explanation worse
J

Old dirty torn notes -

Seemed well reviewed and good rate offered Money arrived old dirty stained and many torn Explained I would not be able to use the currency USD in the country I was travelling to Cambodia as they are very particular about the quality of the notes and quite honestly I had never even considered receiving such poor quality notes from a currency exchange I emailed and asked for help to be told I could return the damaged notes at my cost and that the notes were legal tender which means nothing in reality as tender is what anyone or no-one will accept and I should have told them I had special requirements - such as intact clean notes Bit of a joke of a company and would not use again as quality of currency and customer service is so poor
B

Good exchange rate but

Good exchange rate and the website was easy to use however they were late posting my currency and it was therefore a day late arriving meaning I had to take another day off work to be at home to receive it Be warned
M

currency did not arrive still no refund a month on

Ordered and paid for currency which never arrived Emailed currency club who said it was royal mail and now waiting on royal mail to conduct an investigation that will take in excess of a month due to the severity Great so I m a grand out of pocket Lucky I have other funds available to get another batch of dollars but not everyone is in that fortunate position which makes me boil in situations like this Currency club should be refunding me then pursuing royal mail as my contract order was with them they then subbed delivery out to royal mail who we all know are useless antiquated so it was their error not mine
A

Unhelpful and unapologetic

The company made a mistake and emailed me to say that my payment was declined when it wasn t Spent the morning on the phone to my bank thinking i had been scammed as they had my money The person I spoke to at the currency club was unhelpful Recieved no apology after the situation was eventually rectified
A

Banking issue

Have used the currency club many times and have never had a problem However this time using their banking system to pay it stopped half way through and said contact my bank No money was taken and no confirmation e mail for currency was received Ah hour later I paid for my euros directly through my bank and all worked OK and conformation e mail received However the next day a second payment was taken the original one where it said contact your bank To get my money back I have had to pay a 20 pound fee I believe it was not my fault If you have a similar issue I would wait 24 hours before re ordering
S

Let down by poor delivery service

Very good to deal with on the website but there is a minimum 300 amount Good rates too However the package was not delivered on schedule the following working day despite being Royal Mail Special Delivery and when I reported the failure Currency Club admitted that they were using a third party delivery service which had failed Eventually turned up the following day with the ordinary post and I never even had to sign for it
G

Waste of Time Requesting Small Denominations

Order arrived on time but all in large denominations I ordered Egyptian 50 notes but received all in 200 notes Also followed this up with an email prior to delivery to confirm - Small Notes Waste of time putting in a request They are obviously too lazy to do the extra counting Have followed up with an email so will be interested to see if they reply and resolve

About Thecurrencyclub

Buy and Order Currency Online - Avoid outrageous fees and get the best currency exchange online by comparing money exchange with The Currency Club.

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Frequently Asked Questions

The Currency Club (thecurrencyclub.co.uk) is an online platform specializing in buying and ordering currency, focusing on travel money and international payments. It offers transparent exchange rates using the live interbank rate at the time of transaction, aiming to eliminate hidden fees common with banks and bureau de changes. Services include purchasing travel money (EUR, USD, and other major currencies), a buy-back option for unused currency, corporate foreign exchange solutions, international payments, bulk currency supply, and FX exposure management for businesses.

The Currency Club provides transparent pricing by giving customers access to the live interbank exchange rate before completing a transaction. Unlike many banks and currency providers that hide fees within the exchange rate, The Currency Club operates a low-cost model with clear rates and low spreads (as low as 1.15% for Euro and 1.16% for US Dollar), allowing customers to see exactly how much they are saving.

You can buy travel money in major currencies such as EUR (Euro), USD (US Dollar), Australian Dollar, and others. The platform specifically highlights low spreads for Euro (1.15%), US Dollar (1.16%), and Australian Dollar (2.67%).

Yes, The Currency Club offers a buy-back option for unused currency, such as USD, allowing individuals to sell back leftover travel money.

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority (FCA) as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. Note that the actual provision of travel money is not regulated by the FCA.

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About Thecurrencyclub

The Currency Club: Transparent Online Currency Exchange

The Currency Club (thecurrencyclub.co.uk) is an online platform for buying and ordering currency, specializing in travel money and international payments. The service focuses on providing transparent exchange rates by offering access to the live interbank rate at the point of transaction, aiming to eliminate the hidden margins commonly added by banks and bureau de changes.

Transparent Pricing and Low-Cost Exchange

The platform states that most banks and currency providers advertise "no commission" while hiding fees within the exchange rate, making price comparisons difficult. The Currency Club highlights its model of low-cost exchange rates and transparency, allowing customers to see the live interbank rate before completing a transaction. The site features a currency converter and exchange rate comparison tools to illustrate potential savings. Travel money options include EUR, USD, and other major currencies, with spreads advertised as low as 1.15% for Euro and 1.16% for US Dollar.

Services for Individuals and Business

For individuals, the service includes travel money purchases and a buy back option for unused currency, such as USD. For businesses, The Currency Club offers corporate foreign exchange solutions, including international payments, bulk currency supply, and FX exposure management. The platform emphasizes secure, quick, and straightforward transactions without visual or virtual distractions.

Regulation and Company Information

The Currency Club is a trading division of Sterling Consortium Limited, which is authorized and regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered with HM Revenue and Customs as a Money Service Business. The actual provision of travel money is noted as not being regulated by the FCA. The website includes a currency converter, blogs, reviews, and contact details, including a telephone number and email address. Customer feedback is featured prominently, with the platform ranked 1st of 96 on Review Centre based on thousands of reviews.