


Based on authentic user experiences
Eliza
6734 reviews
N/A
1 year ago
This shop did not respond back to my 2
This shop did not respond back to my 2 emails about my order and I tried to ask for a refund and they still haven t refunded me its been a week
Marie
6734 reviews
N/A
1 year ago
Terrible - you ve been warned
So reading all the reviews it looks like most people have had the same experience that I did with TheLumiShop I ordered an outfit for an event with priority shipping Shipping is supposed to take 5-7 days The day before the event they hadn t even created a label to ship it I emailed them and they said they were waiting on a part for my outfit Ok but they didnt advertise this item as not ready-to-ship This was COMPLETELY misleading and I would not have ordered from them had I known I asked them to cancel the order and they refused They said I could get store credit only And then they immediately shipped my item after they responded to my email even though they said they were waiting on a part for my outfit hmmm - they didnt honor the store credit and shipped the item anyway despite my request to cancel When I finally did receive the item they sent the wrong size I emailed them again to let them know that I would be returning the item and they asked what size it was No return shipping label nothing Also I can confirm like the other reviews before me that the actual quality of the outfit was terrible I ended up with no outfit for my event and this nightmare with their customer support This is absolutely awful Ive actually never had an experience like this with any other store
China Ann Frazier
6734 reviews
N/A
1 year ago
UPDATE
SCAM ALERT If I could give it a zero I would for being dishonest Beware of their Instagram shop scam I thought I was paying 99 for a quiz which is generally free Put in my credit card and they took immediately 49 from my credit card for the first appointment that I did not request Even though I have a PhD they must think I can t read because they said I did not read all their terms of service probably about 25 pages before I submitted my credit card Therefore no money back policy because you should ve read all of the terms of service before you signed Well I guess a PhD isn t enough education I will remember this I will write all the bad reviews I can figure out how to write about Lumi and I will never use their product What a scam They should ve at least given me my money back since I m not using anything that I have Reputable companies do that
Atlsamm
6734 reviews
N/A
1 year ago
These crooks make 50 bucks just for you
These crooks make 50 bucks just for you signing up Didn t order anything didn t chat to anyone about any piece of clothing Please avoid them or maybe they will go out of business soon
Kathy
6734 reviews
N/A
1 year ago
Rip off
Rip off It was not obvious that this was a monthly subscription for using the app It gave the impression that a clothing subscription was included It is 49 99 USD a d 71 00 Cnd per month
Kimm G
6734 reviews
N/A
1 year ago
SCAM COMPANY WITH FAKE FOLLOWERS
Just terrible Wish I could rate 0 stars Disappointed that nebu oliva supports them when they scam people Why pay 35 for shipping when items don t arrive for weeks And if they don t have what you ordered in stock they ll send you something else that s way cheaper because they have a no refund no return policy Ordered a top that was over 60 and they sent me a cheap shein bikini top I emailed back and forth for a week but they did nothing If you don t have something in stock cancel the order and return OUR money Disgusting
Andy
6734 reviews
N/A
1 year ago
SCAM Never shipped item or refunded
I placed an order in February 2020 for over 100 Similar to other buyers I used a coupon code and item was set to ship in 2-3 weeks WELL I never once received item or any updates from company After countless emails I finally received a response in JULY 2020 from Lori the owner saying We can ship your item with express shipping Wtheck it is now 7 months later so I asked for a refund She was refusing to refund me insisting I take the items I kept on refusing and asked for a refund one last time before filing complaint with FTC She then stopped replying completely I went to their Instagram page and sure enough there are lots of other people who got scammed just like me I filed complaint with FTC and bank and got my money back but DAMN Such a headache having to deal with all this
Melissa E
6734 reviews
N/A
1 year ago
DO NOT ORDER FROM HERE
I tried to support this business by purchasing and sending an email of encouragement for their awesome designs I placed an order on May 30th and and my order hasn t even been shipped out yet Their website Instagram claimed that they ship out orders within 3-5 days Today June 12th they removed it from both locations On top of paying for a outfit that was 119 I paid for first class shipping to have it in time for a rave I was going to I emailed them about my order and the person that responded Lori said that they will ship it out tomorrow and I should have it by that Friday Well it never came and my order never shipped out They re super active on social media but can t respond to my emails or Dms until 4-5 days later Stay away from this website it almost seems like a scam I went ahead and contacted my credit card company to dispute the charge and sent them over all the details It s such a hassle honestly look elsewhere to buy clothes It s such a shame I support all small businesses but this was such a let down
Tasha
6734 reviews
N/A
1 year ago
If i can use -100 stars I would
If i can use -100 stars I would The biggest scam I placed an order over a month ago and paid more for shipping than the actual item for express delivery My item is showing still as confirmed and I have sent several emails and no response Please please please do not buy from this website as you will never see your product
Amber Rose
6734 reviews
N/A
1 year ago
If I could give ZERO STARS I WOULD
If I could give ZERO STARS I WOULD What a horrible company man I ordered from their ready to ship section 6 days later I reached out only to find out the fabric ran out it took me reaching out to find out not even them contacting me And then having the audacity to tell me I CANT GET A REFUND FOR AN ISSUE ON THEIR END A total SCAM How did the fabric run out if the item was listed under ready to ship they just take your money And then tried to bribe me haha Will never ever support this company again