Theopticshop Reviews

Sunglasses - Prescription Glasses - Ray-Ban - Oakley - The Optic Shop

theopticshop.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

The optic shop receives consistent praise for fast delivery, excellent customer service, and good value, while concerns about product quality, inaccurate prescriptions, and return policies are frequently reported. Many customers highlight competitive pricing and helpful staff, but several reviews mention issues such as wrong items sent, poor quality control, and difficulties with returns, especially for prescription lenses.

What customers love
  • Fast delivery
  • Helpful customer service
Common concerns
  • Wrong items sent
  • Faulty items
  • Return issues

Last updated 4 days ago

S

Brilliant price and service

Brilliant price and service I had never ordered glasses online before and made a mistake the lady was amazing so helpful I sent her my prescription and she sorted the problem out in no time at all and told me how to leave parts blank etc I would highly recommend ordering from The Optic Shop brilliant customer service they go above and beyond and they have gorgeous glasses too
S

Excellent customer service

I ordered reading and distance glasses from the Optic Shop I made a mistake whilst filling out my prescription The Optic Shop brought this to my attention by emailing and asking me to upload my prescription in order to process my order I didn t see the email and I was wondering why my order hadn t arrived after a week had passed I sent an email outlining my dissatisfaction I realised it was my oversight when the Optic Shop sent another email advising me that they were still waiting to process my order they d also tried to phone me Once they received the prescription my order was processed that day and dispatched I received my glasses two days later and was extremely happy with my purchase I would definitely recommend and order from here again Thank you so much The Optic Shop
S

Great Discount on the exact frames I ve

Great Discount on the exact frames I ve been looking for I just ordered frames very well packaged and fast will be using this site again
J

Great price great delivery service

I got Ray Bans for such a good price The delivery service is as described It came with a RB case and cloth Still adjusting to the new glasses but a good purchase
M

Excellent service

Would totally recommend this company We ordered some prescription designer glasses recently and they contacted me to tell me I didn t need to spend so much on an expensive lens I d chosen They refunded the difference in price and the glasses are perfect Don t know many companies would do that
N

Great customer service and value

Great customer service and value Specs would have arrived very quickly had I rentr es my address correctly As I had made a mistake they were returned to the sender but their customer service sent them back out to me with the correct address the same day Ideal for me as I d been using an old prescription for a week while the new ones were made Very happy with the price too
M

Fantastic service and Excellent quality product

What a fantastic first time experience with this company My glasses are excellent quality and the staff were so friendly and professional Very quick delivery Massive thanks to Leuan for sorting my query out What a lovely motivated customer focused person You are a credit to the company Thank you would highly recommend to anyone else and will purchase again in the future
K

I ordered 2 pairs of glasses

I ordered 2 pairs of glasses One I wanted to be prescription sunglasses even although this didn t seem possible It was all arranged for me even with a discount Great service
L

Always great service

Always great service quality goods and very prompt service
N

Great lenses and fantastic prices for frames

Was initially sceptical of buying a pair of oakley glasses as they were suspiciously so much cheaper than RRP However needn t be concerned Frames with prescription lenses were ordered on Friday and shipped on Tuesday Arrived 2 days later well packaged and have absolutely no complaints Lenses are well made they are clear and there is no distortion across the lens Very pleased and will use this company again for my next glasses

About Theopticshop

Shop our full online range of Ray-Ban, Oakley, Gucci and many more prescription glasses, sunglasses, snow goggles and helmets for men and women.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Glassesshop
3.57 (140) · glassesshop.com
2
Onlineopticiansuk
3.57 (140) · onlineopticiansuk.com
3
Spyoptic
0.00 (0) · spyoptic.com
4
Yesglasses
0.00 (0) · yesglasses.com
5
Simplyeyeglasses
3.57 (140) · simplyeyeglasses.com
6
Firmoo
3.57 (139) · firmoo.com
7
Coolframes
1.80 (20) · coolframes.co.uk
8
Royalspecs
5.00 (7) · royalspecs.co.uk
 View all 14 alternatives
Looking for Theopticshop alternatives? We've ranked 14+ similar companies by reviews.
View All Alternatives