Thomannmusic Reviews

Not friendly for customers outside of EU

This is supposed to be their US or at least international store However they fail to mention that if you buy something that has a power supply you probably will not be able to use it outside of the EU Customer service has been down right disrespectful trying to resolve this issue

TERRIBLE support and defective return policy

The prices are good particularly for customers in the US but the service is AWFUL Their return policy for defective gear is that the CUSTOMER pays for return shipping That s right for DEFECTIVE gear returns This happened to me a piece of equipment that I ordered and received defective would have cost almost as much for me to ship back to Germany as the product costs For reference return shipping for a 25 pound piece of equipment was right at 300 So a cautionary tale DO NOT order anything from Thomann that you wouldn t want to pay return shipping for On top of that the support staff is completely unsympathetic and detached hiding behind their arcane return policy I m looking at you Helena Wragg Not planning on doing business with them again I m sticking with Sweetwater where the returns are easy free and friendly I ll pay the 5 more than ordering from Thomann

Terrible customer support

Terrible customer support Not replacing defective item after just a few months from purchase Warranty supposed to be at least 2 years Please save yourself and don t buy from thomann

Thomann and Harley Benton HB35

I bought an Harley Benton HB35 guitar from Thomann It was shipped from Germany to my home in Canada and arrived surprisingly fast just a few days and completely without damage of any kind I love my HB35 it s a lot of guitar for the money It sounds great looks lovely and is very versatile I also received prompt and exceptionally good customer service from Thomann

Excellent service and products

Bought a couple of great value Harley Benton guitars and guitar rack from Thomann Super easy online buying and efficient despatch and delivery with equipment in good working order upon arrival Very happy and would definitely order again

I bought a Bullet Strat with H-S-S

I bought a Bullet Strat with H-S-S pickups by just 125 euros free shipping which I consider a bargain more so when I would have had to pay 175 for the same exact model in other sites Lucky me It had an almost 40 discount don t know why really because it arrived and had everything on it s place well packed no complaints on that lastly there s a wide range of payment options so that s another point on convenience I see in the comments that there seems to be a different tratment outside the EU so they would do well to check on that but since I m on Spain I can only speak from within the EU from Germany to Spain I had no problems

Great music site

Great prices great service What else do you need