Towergateinsurance Reviews

Specialist Personal and Business Insurance | Towergate

towergateinsurance.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Towergate Insurance receives consistently high satisfaction ratings, with customers praising knowledgeable, friendly, and helpful staff. Policyholders frequently note the company's responsiveness, competitive pricing, and ability to provide tailored solutions, particularly for complex or specialized needs. Long-term clients appreciate reliability and proactive communication, though some mention occasional administrative delays. Overall, the brand is widely recommended for professionalism and customer service.

What customers love
  • Helpful staff
  • Competitive pricing
  • Knowledgeable advisors
  • Responsive service
  • Tailored policies
Common concerns
  • High pricing
  • Auto-renewal issues
  • Website problems
  • Slow refunds
  • Limited expertise

Last updated 2 months ago

J

Insurance for empty property solved

The advisor Zak was very helpful and aimed to meet our insurance needs He clarified issues within the phone call rather than calling back It is difficult to insure empty properties but Zak provided a solution
M

First class service

Excellent in every aspect from the phone call and the explanation of all the levels of insurance on offer and suitable for my needs Vert helpful staff
C

Helpful and efficient service

Helpful friendly person who handled my call effectively and efficiently enabling me to make slight changes to my policy and achieve a price l felt was good
A

An excellent insurance company Towergate for

I have used Towergate Insurance for many years All their representatives are friendly knowledgeable and listen to your requests before recommending the correct product The few claims I have made have been efficiently and swiftly dealt with An excellent company I would highly recommend
S

Towergate are always helpful efficient you can always get them easily on the phone

Towergate are always helpful efficient their premuims are very reasonable and I have stayed with them for several policies for over a decade for this reason but ALSO because you can always get them easily on the phone
C

Excellent service

Excellent serviceAll my concerns and questions were answered clearly It gave me confidence to commit to the Home and Contents insurance policy Maisie was very helpful and professional in her role
L

Excellent customer service

Excellent customer service - friendly and helpful Did not get the call back I expected but when I called them they answered quickly and had all the info needed to complete the policy Much less fuss than other leading insurance companies
L

Good insurance cover

A good bonest company to deal with Helpful friendly staff and reasonable quotes for the cover viven We have recommended several people over the last 15 years and all of them are highly satisfied too Yes we do recommend this company
A

Kind compassionate and thorough

The best insurance company for my static holiday caravan They are always polite friendly and compassionate in times of worry I will never go anywhere else and always recommend Towergate to my Family and Friends Keep up the fantastic work
M

an excellent experience

an excellent experience - very short wait on the phone friendly knowledgeable advisor who could answer my queries speedily I was quoted an excellent price All was made clear to me I m very happy with Towergate as usual

About Towergateinsurance

Whether it’s insuring your business or pleasure, Towergate’s specialists are here to help you get the right cover.

United States

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