Towergateinsurance Reviews

Specialist Personal and Business Insurance | Towergate

towergateinsurance.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
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AI Review Summary Based on 140 reviews

Towergate Insurance receives consistently high satisfaction ratings, with customers praising knowledgeable, friendly, and helpful staff. Policyholders frequently note the company's responsiveness, competitive pricing, and ability to provide tailored solutions, particularly for complex or specialized needs. Long-term clients appreciate reliability and proactive communication, though some mention occasional administrative delays. Overall, the brand is widely recommended for professionalism and customer service.

What customers love
  • Helpful staff
  • Competitive pricing
  • Knowledgeable advisors
  • Responsive service
  • Tailored policies
Common concerns
  • High pricing
  • Auto-renewal issues
  • Website problems
  • Slow refunds
  • Limited expertise

Last updated 2 months ago

Y

following a awful experience with a

following a awful experience with a agent trying to sort a new policy for a inherited empty property my father in law had recently died and so we needed a different type of policy without going into detail no empathy treated totally awful resulted in me writing a awful review yesterday phone call from manager appalled with how l was treated the agent spoken to and was receiving more training and being monitored thank you following up my complaint l decided to see if l could get a much needed policy a new more senior agent phoned called fynn so kind and considerate shown empathy spoke kindly explaining everything we did use towergate for our insurance you should be proud of fynn a number one agent thank you
B

Nice and helpful staff

Leah is a very helpful lady and made my house insurance so much easier than I was expecting She called me back when necessary and ran me through queries - I m very impressed
M

Specialist insurers so takes leg work out of getting quotes

I feel i can rely on Towergate to fix me up with insurance My property is within about one third of mile of one of the fenland drains and so water is always an issue with insurance Staff always have time to discuss one s needs I made a hash of payi g by card over phone but Luke helped me get there in the end
M

Towergate are an excellent Company

Towergate are an excellent Company They give precise information the young man l spoke to Sam Basington was fantastic He knew his stuff and talked me through the process giving me advice when l asked a question and at nk time did he make me feel pressured to use them Fantastic service reasonable prices and best of all total peace of mind for me Yes l would definately recommend this Company
K

Provided cover for an unoccupied house

Provided cover for an unoccupied house which not many insurance companies do Very helpful person on the phone Even sent the quote by email No pressure
B

Insurance for a vacant property

I was needing insurance for a property that is empty and I found the advisor at Towergate to be knowledgeable helpful polite and patient as he guided me through the process If you find yourself in this position Towergate will guide you through the process
P

Towergate home insurance

Towergate have been my provider for many years They provide a great service which meets my needs and is always competitive Underwritten by market leading insurer Recommended
N

Using Towergate for empty home insurance

Using Towergate for insurance of an empty home I m a complete technophobe and dread these kinds of dealings Last year when discussed all my needs they made if simple and easy giving me exactly what I needed Today had to do a renewal over the phone Lucy was the customer service person I dealt with So nice to deal with people who are clear friendly and able to clarify everything step by step Very pleased with Towergate and would highly recommend them
Z

I have been with towergate for many

I have been with towergate for many years I have a small business that I work from home when you put this in a search engine you house insurance quote rockets but towergate were extremely reasonable whenever you call the staff go above and beyond to help you with whatever you need I couldn t recommend them enough especially if you work from home with a small business
B

Call Agent was knowledgeable and

Call Agent was knowledgeable and communicated very clearly - she was excellent Got all the information I needed to amend my policy and renew it Very happy

About Towergateinsurance

Whether it’s insuring your business or pleasure, Towergate’s specialists are here to help you get the right cover.

United States

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