Towergateinsurance Reviews

Specialist Personal and Business Insurance | Towergate

towergateinsurance.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Towergate Insurance receives consistently high satisfaction ratings, with customers praising knowledgeable, friendly, and helpful staff. Policyholders frequently note the company's responsiveness, competitive pricing, and ability to provide tailored solutions, particularly for complex or specialized needs. Long-term clients appreciate reliability and proactive communication, though some mention occasional administrative delays. Overall, the brand is widely recommended for professionalism and customer service.

What customers love
  • Helpful staff
  • Competitive pricing
  • Knowledgeable advisors
  • Responsive service
  • Tailored policies
Common concerns
  • High pricing
  • Auto-renewal issues
  • Website problems
  • Slow refunds
  • Limited expertise

Last updated 2 months ago

M

I gave a reference number asked for

I gave a reference number asked for hard copy as my site office requires it I ve received an email and trust hard copy will follow
M

Renewal of public liability insurance

Renewal notice given in plenty of time with clear explanation of changes to policy Very helpful polite and knowledgeable when I spoke with the staff on the phone
L

positive experience

very helpful and friendly staff who listened took time to get information to answer my questions and explained policy details clearly would definitely recommend this insurer
A

I was informed in advance regarding

I was informed in advance regarding renewal then kept up to date as renewal took place Then further advised all completed I had nothing to do
M

A job well done thank you

The call was quickly answered and the agent Lucy was clear concise articulate and knowledgeable a breath of fresh air
S

I was really impressed as to how

I was really impressed as to how quickly I was able to speak with an advisor who was then able to quickly sort out my questions and needs
A

Superb service

This company was recommended by my usual insurer The help and advice given was brilliant Helpful positive and polite but most of all very knowledgeable about the product I needed
S

A satisfied customer

I was happy with the service I received My enquiry was dealt with quickly and efficiently I was surprised however by how much the premium had increased since last year - almost 50 percent
M

Jackline listened

Jackline listened we discussed the issue reachings a compromise thus never lost a long term client with me enjoying an acceptable price for my policy Giving a result for client and towergate
P

Home insurance

I have renewed with this company for several years and this time I telephoned concerning the addition of an electric bike to my building and contents insurance The phone was answered promptly and the advisor was knowledgeable friendly and helpful

About Towergateinsurance

Whether it’s insuring your business or pleasure, Towergate’s specialists are here to help you get the right cover.

United States

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