C
Caz Phelps
Angeline has issued a refund
Angeline has issued a refund
AI Review Summary
Based on 75 reviews
Reviews highlight consistently excellent customer service and prompt issue resolution from Trueplay. Many customers express satisfaction with helpful, professional, and quick support from specific staff members. A significant number of negative reviews describe the service as a scam, citing unauthorized subscriptions and difficulty obtaining refunds. Positive experiences are frequently linked to effective problem solving and clear communication. The contrast between praised support and alleged scam practices is a recurring theme.
What customers love
- Excellent customer service
- Prompt problem resolution
- Helpful staff
- Quick response
- Professional support
Common concerns
- Unauthorized subscriptions
- Scam accusations
- Refund issues
- Misleading sign-up
- Aggressive billing
Last updated 1 month ago
L
Lisa
It is good
It is good entertaining for us all
Z
Zayaan
I am not happy about the fact that it
I am not happy about the fact that it has to take this long for a refund on this service I have not signed up or used I appreciate that the refund will be issued
P
Paul Babb
Scam
Thanks for replying But Under protest I will abide by your request to three stars so I can have my refund as you have stated in your email to me But for the record and for your records I have printed out what has been said between communication between us So I hope that you keep to your promise Regards Paul B
Z
Zayaan
Truplay digital has charged my account
Truplay digital has charged my account twice for the membership that i was unaware of or used Even after contacting customer service after the first charged i waa promised a refund and cancelation and which i have yet to receive and after the second charge i contacted again and was promised the same this I hope this time it is cancelled abd both refunds issued back to me
L
Lilia Teslea
i liked the overall custumer support
i liked the overall custumer support and prompt reaction to customer needs and wishes
S
Serenity Taniwha
Communication and customer support with
Communication and customer support with any issues Confident they will be dealt with satisfactorily
L
L FN
Customer service- took time to look
Customer service- took time to look into my concern- following misunderstanding- transferred me to correct team and are currently rectifying
N
Natalia Mc Allister
Pleasant service
I requested a cancelation and it was done immediately with no hassles
N
Nkateko
The customer feedback was quick and
The customer feedback was quick and efficient I truly appreciate their care