Trueplay Reviews

TruePlay.digital

trueplay.digital
3.51
75 reviews
Great Rating
Based on 75 user experiences

Rated 3.51 out of 5 by 75 Happy Customers

38.7%
26.7%
8%
0%
26.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 75 reviews

Reviews highlight consistently excellent customer service and prompt issue resolution from Trueplay. Many customers express satisfaction with helpful, professional, and quick support from specific staff members. A significant number of negative reviews describe the service as a scam, citing unauthorized subscriptions and difficulty obtaining refunds. Positive experiences are frequently linked to effective problem solving and clear communication. The contrast between praised support and alleged scam practices is a recurring theme.

What customers love
  • Excellent customer service
  • Prompt problem resolution
  • Helpful staff
  • Quick response
  • Professional support
Common concerns
  • Unauthorized subscriptions
  • Scam accusations
  • Refund issues
  • Misleading sign-up
  • Aggressive billing

Last updated 1 month ago

P

Thank you for the reactivity of your

Thank you for the reactivity of your customer service
G

The follow up that was handled by

The follow up that was handled by Carmen was reassuring that despite an initial misunderstanding all ended well
M

Trueplay can be trusted

Trueplay reached out and resolved a issue I had regarding a on line issue I had
J

Support from Anya at trueplay digital

Support from Anya at trueplay digital has been prompt and very helpful Once the situation was explained and investigated the matter was resolved immediately and satisfactory
N

Not great due to unintended

Not great due to unintended subscription But happy ill get the refund
N

They called me after a year with refund

They called me after a year with refund and i forgot abt it but the agent Sama that called me was amazing nd kind thank you nd im still waiting for refund
A

If I could give 0 stars

Changed rating as help was promised If TruePlay will keep their word the rating will remain at 4
P

They handled my concern with great care

They handled my concern with great care and attention I m very satisfied with the outcome
M

Friendly and clear communication

Friendly and clear communication Easy to follow
S

Subscriptions taken out that I wasn t

Subscriptions taken out that I wasn t aware of but Trueplay advised me that I would be refunded the full amount and the process would be delt with immediately Very helpful telephone conversation

About Trueplay

We bring unique cooking experiences to your kitchen. Delicious new recipes and inspiring videos to achieve restaurant-quality dishes in the comfort of your own home.

United States

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