Urbansportsclub Reviews

The App is a joke

The App is a joke it s 2023 not 2009 how can an App be so poorly designed Fix the in the area issue why do i always have to set it again sometimes the times courses start are wrong and sometimes you can t find existing courses at all Overall of you are really into sports and are motivated it s a good app and a resonable priece if you go to the gym more than once a week

Its getting worse and worse

Unfortunately Urban Sports offer is getting worse and worse 1 the number of entries to my climbing Gym has been halved from 8 to 4 in the L package2 the online check-ins have been significantly reduced3 you can only check in once a dayWhat s next I am becoming increasingly dissatisfied with Urban Sports and if there are no positive developments soon I will cancel my subscription

Greta for fitness classes but need to review business model

Really great for going to fitness classes But now I cannot use the app when going abroad I would even pay extra to do so but my membership doesn t allow Another issue I have is I get fined for not canceling 12 hours before the class BUT they can cancel the class up to 8 minutes before the class with job reproductions

Can be better

Great concept but the offer keeps getting worse studios drop out or a only in L membership L does not have two check-ins a day anymore technical errors prevent check-ins etc Also I am missing some features like being able to share my Sport plan with my friend follow friends for easier agreeing on workouts

Reduced check in

I think reducing the check in from limitless to one per day so suddenly and with stagnant pricing was pretty shocking I am reconsidering cancelling my contract therefore also app doesn t work many times we have to write emails I never get an answer and don t know if you got my mail or not

Can t book L classes in advance when I upgrade

The search function for partners in the mobile app is not very user friendly It is quite difficult to navigate Also changing from M to L for example I am not allowed to book in advance the L courses locations until my month has started which is a bit annoying because the best spots are booked in advance It would be great if the system could reconnize my upgrade and allow me like it usually does to book everything 2 weeks in advance

Since Urban Sport raised the price

Since Urban Sport raised the price giving less check-in than before I started having less motivation and thinking of terminate my subscription all the best Sara

Selection descriptions customer service

- descriptions are not updated or even wrong information because something changed- more better gyms like John Reed Holmes Place etc- Too much yoga too less other options Sometimes there is only 1 location at USC to go on the other side of Berlin but I know that there are existing much more options closer So should I drive there for 1 hour and 1 more hour back or pay additional 10 for whatever I pick closer to my place It makes USC a bit useless I am living in Berlin Prenzlauer Berg - your customer service works well In general perfect to get inspiration and try different things

Overall okay it used to be better

In general the system of Urban Sports club is well thought Unfortunately it becomes more and more expensive for less offer For example one reason for me to cancel the subscription is that you can now only do one check in per day Additionally and this is not USC s fault per se many fitness clubs reduced their classes time from one hour to 45 minutes That s a shame