Veryneko Reviews

I m not one to give a bad review however I m extremely disappointed by the company and won t be ordering from them again or recommending to anyone I made an order on the 22 09 2023 to which they took the payment before the order had even been dispatched - which goes against their website policy - to then be told the product was out of stock Why take the payment or even have the product online stating that it s available if it isn t The product I ordered was supposed to be a birthday present and I m yet to be refunded and it s already been over 7 days Again with the website stating 5 days for the refund to be returned into my account Where is my money Communication has been poor and my question about being refunded has been completely disregarded I honestly wish I d taken the time to read reviews about the website before ordering Horrendous Save your money and don t bother ordering from here Where is my refund VeryNeko

Ordered an item which they were supposed to dispatch within 4 days It s been multiple weeks now and they still have not sent anything I ve requested it to be canceled twice they ignored this the first time and the second time they refused to do it as it s in processing stage which it has been since I ordered it weeks ago They won t send me the item they won t refund and cancel my order and their customer services are useless as they just pass the blame onto the factory and end the conversation with no helpful outcome Do not order from them based on recent reviews it looks like they just take peoples money and do not send items Wish I d checked reviews before I bought anything

Ordered a blanket in February has not been sent out Contacted customer service 3 times and assured it would be sent out as soon as possible Still not arrived I would cancel the order but it is a promised birthday gift I ve had to cancel the order myself and reorder to try and get it Will not be using Zavvi or very neko who had the EXACT same issue with an order the exact same day suspicious ever again once I have brought the gifts which are not available elsewhere Awful lying customer service

Very Neko never passed my purchase on to royal mail despite sending me tracking info The tracking showed that royal mail were waiting for my parcel for several days I had to chase the order myself despite the problem being with the very neko warehouse as informed by VN themselves I ve no idea just how long they would have kept my money for without posting my goods but I won t use them again

I would not recommend this company at all I purchased two star wars t-shirts for my sons birthday back in April and I still have no t-shirts and despite asking for a refund I still haven t received one Absolutely appalling customer services and they are getting away with it I wish id of read the reviews before I placed my order I can t afford to purchase T-shirts elsewhere so my son has gone without UPDATE despite very Neko leaving me a message they have not been in touch since to sort this out or given me my money back worse customer service ever

Ordered Loungefly bag costing over 70 with shipping on 7th May Still not even dispatched my item despite saying couple of days for delivery Sadly it was a specific bag not available anywhere else for a birthday that was missed I ve contacted them on 4 separate occasions to cancel my order and issue a refund and get the same response each time please allow 3-5 working days to cancel your order and process a refund An absolute joke of a company keep hold of your money for as long as they can I wonder how many others they ve robbed I m now going through PayPal for a dispute and claim

Absolute frauds ordered from Very Neko who they own and they ve taken my money not sent the item and refused to cancel it leaving it stuck in processing for ages Requested them to cancel it multiple times but they refuse but still can t send out the item Disgusting service and customer service will be reporting to trading standards as lots of people been roped off by these scammers

Awful experience Item is displayed as dispatched within two days Currently at day 29 and still processing Every response I get from their team is a generic response about escalations investigations stuck in warehouse immediate dispatch All with deadlines they have not managed to stay to I have asked twice for contact details for higher management and they ignore the request Today I have received the exact same message I received on October the 13th The absolute worst company I have dealt with

2-3 shipping ordered over a week ago Doesn t get posted till 4 days later doesn t get picked up by post till another 2 days later Now won t be delivered for another 3 days 9 days later Even if you remove buying day that s 8 days So much for 2-3 day shipping Try 8 days

Please whatever you do do not purchase anything from Very Neko They have had my money for a 50 denim jacket from October last year It still says processing on their website I have had to message them over 12 times each time to be fobbed off with we re passing this on we ll let the courier know and a multitude of other excuses They clearly have no intention of refunding me and I ve been scammed The item still says despatches in two days on their website so they will still take peoples money