Vince Reviews

I wish that I had read these reviews before I ordered

I wish that I had read these reviews before I bought online from Vince I have been trying to return items now for over 3 months from outside the USA The returns portal doesn t recognize my order numbers we cant return an item that hasn t been dispatched and I have sent dozens of emails to Vince s customer service email address and their Global-E partner at a different email address but to no avail There is no customer phone number I can use from outside the USA It has been such an awful time wasting experience that I will not be repeating In the meantime I still have the items that I wish to return

Horrible Customer Service

I have been waiting for my refunds almost a month I called the customer service 800-960-2231 several times and wrote them the emails Nobody answered the phone and all the robotic email response I am very frustrated and could not believe Vince provides such a horrible customer service I will give 0 star if I can

Dicriminating no time for internationals

Very simply put Customer service associate answered to a simple question about return We are not interested nor have the time to assist internationals Oh she ment she is is no way interested in non-Americans But why oh why do you have international website Of course she realized what an insult she spilled on the name on the company but still no help to internationals just words to patch the ugly truth And all international to himself Order No GE2390403302USOh good luck with returns exchanges to all of you who try Sorry I am not interested in discriminating companies Sorry I ever left a dime here it was the last time I did Shameful

The absolute WORST customer service

The absolute WORST customer service It s a total joke The phone number listed says they are out of office at all times When I finally received an email response the representative was rude and unhelpful Do not waste your time with this brand not worth it

If I could give a negative review I

If I could give a negative review I would I have called and emailed multiple times about a couple issues with recent orders that I have had recently and received literally NO response These emails and calls have occurred over the course of weeks I kept having to leave messages on a machine that clearly no one listens to My emails go completely unresponded to What kind of a company that offers clothing at this cost treats their customers in such a way It is a shame because I happen to love their clothing but will seek out another company to support due to their unfortunate treatment of repeat customers

Customer service is ridiculously bad

Customer service is ridiculously bad They received my return more than a month ago but never issued me the refund Customer service number online is never picked up Stay away from the brand I emailed them multiple times - slow in response and up to today the issue is still not resolved As a frequent shopper for years I m very disappointed but this lack of honesty and credibility and will never return

used to be a fan of this brand until

used to be a fan of this brand until contacted customer service for a simple return not only did they refuse to acknowledge their lack of clarity to describe the condition of the products non-refundable on the website their products also look extremely different from the model pictures This is the first time i spend my time leaving a bad review for a brand out of years shopping online their products do not worth the price the customer service will be the living hell for you

If you are an international online shopper

If you are an international online shopper DO NOT purchase anything unless you know your size exactly What lets this company down is the apalling shipping service - Global E They do not acknowledge or respond to messages emails and no telephone numbers provided Returns are at the shoppers expense and are exhorbitant Australia back to the US approximately 50 00 As yet no refund and tracking confirmed parcel arrived 3 weeks ago In 30 years of shopping online Global E is the worst shipping organisation I have EVER come across When I tried to follow up with Vince they were just as incompetent - no replies happy to pass the buck Will never purchase another Vince item on principle