Xxxlutz Reviews

I accidentally bought a dinner table in August and immediately emailed customer service for cancellation They said it s impossible to cancel and I need to send it back once it arrives Since then they have created 13 TIMES pickups which were canceled each time without reason They made me wait at home every time they made a new pickup and NOBODY CAME or left a note Sounds like a joke The delivery company simply doesn t want to carry the table and cancels the task XXXLutz doesn t take any responsibility or action to solve this issue and keeps giving me new pickup dates The worse customer service I have ever deal with You are a ticket for them to put in done and push the issue to someone else

Poor service They do not respect the consumer with the deadlines that are agreed in the purchase and then do not respond I purchased a mattress on June 26 2023 at the time of purchase it says it will be delivered in approximately 6 weeks August 5 which seems quite a lot compared to other stores but Ok I accepted it but then I receive an email 3 weeks later to indicate that I will receive it in September not acceptable I have sent numerous emails no response for 2 weeks Last Friday the seller calls me and says that it is not possible to cancel I explain the situation he tells me that he will call me back on Monday Today is Tuesday and he never called me back I have never left a review but I really feel disrespected and I would not want anyone else to live this unpleasant situation where there is no response I have purchased numerous pieces of furniture always the service and deliveries have been complicated with this company

Rude Arrogant customer Service - Schlaffzimmer abteilung Eschborn - Mr Pierecerk and lady bossThey are an arrogant group of thugs who thinks their time and job are wasted if a customer wants to revoke a contract as the things they sell is of bad quality anyways The wardrobes even if German made are heavily priced and are still a poor product even if you buy them for few thousand When you are buying you are KING when you want to cancel it you are SLAVE and at the mercy of their power I bought a product on Saturday and on Monday went to cancel it and was perturbed by their staff behaviour - which was very arrogant and bad behaviour the salesman even started to shout and say my time is not free and you wasted my time etc Never will buy anything from atleast that abteilung I know they are trained to ridicule customers and didnt feel nice about it

Bought a new kitchen inc new devices Once the kitchen was installed - the fridge didn t work XXXLutz told me I need to contact a third-party organization Electrolux to fix the problem - I did and they came over 2 times to fix it but they told us that the fridge is broken and cant be fixed anymore told us that we should receive a new fridge from XXXL When contacting XXXLutz about this over email they told me something else and that the third-party organization should order a new one for us We still dont know what to do with and no one can help us STILL NO NEW FRIDGE FOR WEEKS

I have already paid 7000euro to have my kitchen designed but my berator has quit and now I can t find anyone to help me confirm the final renderings and details It s really frustrating I have sent three emails but no one has responded I need a reply 7000euro is a lot of money for me Please tell me how I can contact you to help me resolve this issue

They left a 100 kgs couch in front of the building even though I paid the delivery costs I had to bring it to the fifth floor myself The customer service said that by contract they don t have to deliver it to the door Are you kidding me How are people supposed to bring it up I will never buy from them anymore Never

Worst experience of lifetime I ordered Kitchen last year and paid 30 advance As Kitchen installation date is coming I am trying to reach them for more than 10 days but no response from anyone despite sending many emails Service ticket was generated with expected lead time of 1 - 2 days but it is almost a week and no response Went personally but there was no one to attend as well I will not recommend to use any services from XXXLutz moving forward Wish i would have checked reviews before ordering Kitchen

Ordered a bed 440 on the 30th November chased no call back had half the bed delivered last week chased again they have all details still nothing will never use will never recommend appalling customer service

Cassier made a mistake and was sure that I needed a change contract from the sales guy who sold me a desk a couple of months ago Looking for the sales guy I ran into the local manager XXXL Lutz Eschborn who showed no interets providing help and or solving the matter He started yelling and becoming rude Nice job from this non caucasian manager not who by this behavoir elianates him from clients XXXL Lutz but yeh not my problem but as owner of XXXL I would know what to do BTW not the first time I encountered seeing him being rude to clients

The worst client service in the whole Germany just to be kind I ve received all the bed component in various different color One week that I asked to change it and I still sleep on the floor