Xxxlutz Reviews

I m amending a fairly harsh review from April We ordered a dresser Kernbuche Massiv and the hardware was so faulty that the drawer fronts fell off My reviews on Facebook were immediately erased so I turned to Trustpilot My negative review lead to a very quick contact from customer service Not only did Lutz deliver a new dresser but they also covered it being built by their drivers I hope the new dresser proves to be of better construction So I must praise the customer service I received after complaining here I wish that the response had been a bit better at the time My official complaint over Lutz s website was never answered Only my complaint over Trustpilot and Messenger

We bought 6 set chairs last March We ordered gray color but arrived light blue color We did not send it back because we decided to go with light blue But Month later i found out that the chairs have bad smell Its so bad in the nose maybe this was of the materials So dissappointing Grr I dont know if we can still change this chairs

Ok M bel aber XXXLutz respektiert das auf ihrer Webseite angegebene Lieferdatum nicht

One of the dining chairs arrived destroyed and unusable it never should have shipped in this condition No return label provided either as promised on their website I had three different boxes and not a single return label was included I reached out to customer service with photo evidence of the damage and they are not providing help to pick up the damaged goods sent Also are not willing to offer replacement or refund until much later and they do not guarantee to even hold replacement of the chair until they receive the damaged goods UPDATE I was able to get a response to the email address provided below A replacement chair was sent but this also had an issue the cream coloured seat was completely stained A small discount was provided eventually I would have preferred for a chair without a defect but accepted the discount because it is too time consuming going back and forth for days

No water connection or electricity connection is made in Belgium We have to do that on our own They did not mention this when we bought the kitchen

Nice side board but the delivery time of the other package took very long otherwise great product

The product was perfect the delivery could be a little faster but it was okay too and it was way cheaper than the oder stores

Everything was fine except for the insanely long delivery time Unless the couch we bought was made to order there is no reason to wait 3 months Even if it s Covid time

A bad experience turned into a better one Xxxlutz really made an effort and in the end it worked out Quite some back and forth but I got my products I think they are trying to improve

I would like to thank You for your help after your intervention all of the items I have ordered were delivered within a week