Reviews by Daniel Wright
Real customer experiences and verified feedback.
Clear pricing and a careful crew
I got three quotes and Chelmsford came out best on price without cutting corners. The office explained the plan clearly, then called the day before to confirm the arrival time. On moving day, Scott and Ali covered the soft furniture, checked drawers and shelves, and helped with the plants. My sofa and TV were also treated properly, which I appreciated. Five stars from me.
Our block has been left neglected
The block has felt neglected for months. Our hallway light has been out for six weeks, the bins are often left overflowing, and the entrance door is difficult to open. I have reported the light three times and still had no proper update. The caretaker was polite when I spoke to him, but that was the only part of this that felt handled. I am worried about fire safety and whether anyone is actually checking the building.
Critical Review
neglected building
broken hallway light
overflowing bins
poor communication
fire safety concerns
carriage needed a proper clean
smell in coach D was rough all the way to Hull. Tables had crumbs and marks on them and the floor by the door was sticky. Staff were decent when I mentioned it to them though, no argument there.
Critical Review
bad smell
dirty tables
sticky floor
poor cleanliness
decent staff
Sorted out my order before I even noticed
My latest order was missing one item from the box. I rang up and spoke to a chap who apologised, confirmed what was missing, and had a replacement couriered out that same afternoon. It arrived the following morning. Small thing really but it's the way they handled it that keeps me coming back.
Positive Experience
missing item
quick resolution
good customer service
fast replacement delivery
customer loyalty
engineer sorted our oven problem
Our new double oven tripped the electrics the first time we used it. Called on the Monday, an engineer was out by Thursday and found a fault in a heating element. He replaced it there and then and apologised for the wait. Slight faff getting through to the right department to book it, but once I spoke to someone it moved fast. Been working perfectly since.
Positive Experience
faulty heating element
quick engineer visit
problem resolved
booking difficulty
apology for wait
Helped fix a tracking issue
Had a problem with conversion tracking they sorted it in one call. saved me a lot of headache.
Positive Experience
conversion tracking
quick resolution
one call support
problem solved
customer support
Fast delivery and the hand cream is lovely
Ordered the muscle balm and hand cream on Monday and they arrived Wednesday. The balm has been great after long shifts and the cream absorbs quickly without leaving my hands greasy. The tube was smaller than I pictured, but it still lasts a good while.
Positive Experience
fast delivery
muscle balm
hand cream
quick absorption
smaller than expected
Cleared up first time
I phoned about a charge on my bill and Gemma explained why it had been added. She fixed it there and then, which was a relief.
Positive Experience
billing query
charge explained
issue resolved
first contact resolution
helpful staff
A steady HR service
We started using Avensure after our first hire and now they handle most of our HR admin. Last month I needed help with a difficult conversation, and the advice I got was calm and practical. They sent me a short guide beforehand and checked in afterwards to see how it had gone (lovely touch). Replies are quick, even when the person I normally deal with is away.
Positive Experience
HR admin support
difficult conversation advice
proactive follow-up
quick replies
reliable cover
Quick visit and good results
Was seen on time. The specialist showed me the before and after photos which was helpful. Only thing was the waiting room could use better chairs.
Positive Experience
on-time appointment
before and after photos
helpful specialist
quick visit
uncomfortable waiting room chairs
