Reviews by William Roberts
Real customer experiences and verified feedback.
Okay but a few hiccups
The gate does the job but the hinge pins are a bit loose and the finish scratched on arrival. Support offered a discount which helped.
Neutral
hinge pins loose
scratched finish
discount offered
functional
customer support
The team put my father at ease
After several companies let us down, Cera gave my father a proper introduction to his new carers and took the time to learn about his likes. The same small team now looks after him, so he knows who to expect. They keep me updated after every visit and have involved me well in building the right routine for him.
Positive Experience
consistent care team
carer introduction
personalised care
regular updates
family involvement
Good handover on the horse trailer
The horse trailer handover was thorough and Sean answered all my questions. Felt confident driving off.
Positive Experience
thorough handover
questions answered
horse trailer
confident driving
helpful staff
Helpful with my first hybrid
I've only just started driving and had loads of questions about the hybrid system and insurance. Someone at Macclesfield showed me how the controls worked and printed a few details for me to take home. Every extra in the quote was one I had asked about. I got on well with the car and felt comfortable buying it.
Positive Experience
helpful staff
hybrid system guidance
insurance questions
transparent quote
comfortable purchase
A smooth office broadband upgrade
We upgraded our office broadband and the engineer arrived within the morning window. He checked the setup twice and made sure every desk could connect before leaving. There was a short wait when I phoned to confirm the move date. Still, the adviser was friendly and got things moving.
Positive Experience
broadband upgrade
engineer visit
on-time arrival
thorough setup
friendly adviser
Mixed experience with recent order
Delivery was on time and the boots look fine. However one of the laces snapped when I tied them. Contacted support and they sent a replacement pair after two days. Overall okay but could be better.
Neutral
on-time delivery
broken lace
replacement sent
support response
mixed quality
EV charger fitting went well
Booked the install through the app, got a slot next week. The technician called ahead, turned up punctual and left everything tidy.
Positive Experience
EV charger installation
easy app booking
technician punctual
good communication
tidy workmanship
The lounge set is so comfortable
The lounge set is even better than the photos, and I've already worn it for relaxing and a quick workout.
Positive Experience
comfort
exceeds expectations
versatile use
lounge set
relaxing
No contact after a cancelled item
One item in my order was cancelled without anyone telling me, and the substitute they sent was a cheaper product. I called three times and got the automated phone message each time. An email eventually came through two days later, but it did not explain how they intended to put the order right. The delivery itself was quick, which is the only decent part of this experience. I would not order from them again unless someone can tell me how to reach a real person.
Critical Review
cancelled item
no notification
cheaper substitute
unreachable customer service
fast delivery
Quick help with my new connection
I called about moving my broadband to a new flat. Ravi checked the address and had the change sorted in about ten minutes. Really easy to deal with.
Positive Experience
broadband move
quick service
helpful agent
easy process
new connection
