Reviews by William Wright
Real customer experiences and verified feedback.
Too many unanswered messages
After accepting my instructions, the office rarely told me what was happening. I chased three times for an update and still had no clear answer. The receptionist was polite at first, but after that everything felt disorganised and the whole process dragged on for far too long.
Critical Review
poor communication
unanswered messages
disorganised process
slow response
lack of updates
Brilliant from phone call to delivery
I got a replacement induction hob at a good price. The office team sorted everything, including taking the old unit away, and the fitter had it fitted quickly. I will use Appliance World again.
Positive Experience
good price
helpful office team
old unit removal
fast fitting
would buy again
Hassle-free switch over
Moved across from Ovo last month and the whole thing was painless. I had a couple of questions about my new tariff and the lady on the phone, Rebecca, walked me through everything without rushing. Bills have been accurate so far.
Positive Experience
easy switch
helpful customer service
accurate billing
clear tariff explanation
Cracking olive oil, arrived next day
The Tuscan extra virgin oil has a proper peppery finish that I've not found in supermarket bottles. Ordered late afternoon and it turned up the following morning, boxed up really well with no leaks.
Positive Experience
great taste
fast delivery
good packaging
quality product
Panels look brilliant in my living room
I ordered these for my living room and they went up nicely. The colour is lovely and cutting them to fit was straightforward. Delivery was a couple of days later than first suggested, but I was kept informed.
Positive Experience
great appearance
easy installation
good colour
straightforward cutting
delivery delay
Good fitters, but drawn-out scheduling
The fitters themselves were fine — courteous, tidy, knew their trade. My complaint is purely about the admin side. I was given an installation date three weeks out, then pushed back twice with very little notice. The first time was apparently a survey issue that could have been sorted before the date was booked. Eventually the job went ahead and the windows are fine, but the waiting around and chasing by phone got tedious. A bit more communication would go a long way.
Critical Review
good fitters
poor scheduling
installation delays
poor communication
phone chasing
Fine, but statements could be better
Generally a decent place to keep savings. The interest rates stack up well against the big names. Only thing I'd improve is how statements are laid out in the document section, they're not where you'd naturally look for them and I ended up ringing up to ask.
Positive Experience
competitive interest rates
good savings account
poor statement layout
hard to find documents
needed customer support
Support fixed my booking
The confirmation was later than the time they first gave me, so I was a little worried. I messaged support and they replied fast, checked the order, and sent the missing details. It worked for my visa application, and I'm glad I gave them a chance to fix it.
Positive Experience
fast support response
issue resolved
booking confirmation delay
visa application
helpful customer service
