Airparks Reviews

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Graeme

1 year ago

Unfair surcharge due to inaccurate pre-stay instructions

Our original Meet and Greet parking provider at Heathrow Blue Circle ceased trading and Purple Parking took over the booking We were directed in our emails to Purple Parking Meet and Greet at Heathrow terminal 3 short stay car park only to find that we should have parked on level 4 rather than level 3 where Purple parking was based This incurred a 17 surcharge which I felt was unreasonable since I had followed the provided directions carefully Apart from this the Service was efficient

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Sarah

1 year ago

Airparks Luton

We used Airparks at Luton recently and we were really disappointed with the wait at the parking area for the transfer bus It took half an hour waiting for a bus to turn up and also on our return it took 15-20 minutes I also don t understand why the person driving my car the short distance to park it for a week found it necessary to alter the seat height lumber and steering wheel height I won t be using them again

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Kevin

1 year ago

Very unwelcome problem finding my car

Everything went well except I spent over 10 minutes at 11 30pm on a very cold and icy Wednesday 27th November hunting for my car The key tag said my car was in Lane 4 but the collection lanes are marked with A B C etc

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Barbara Tibbatts

1 year ago

When we arrived at Leeds Bradford the Arrival and departure

When we arrived at Leeds Bradford the car number plate was not recognised We searched for paper confirmation in hand luggage with barcode which was accepted Had to drive through all car parks to find a space on a field gravel area On return on exit number plate not recognised and screen appeared saying we owed 120 Rang and was asked what the problem was and eventually after checking barrier was lifted Not what you want at the start or end of your holiday

D

David

1 year ago

Spiteful customer care

I parked in the main car park so that they didn t need to move the car from the reception parking area When we arrived back after 11pm in the cold and rain we were told that the car had been moved to the far left-hand corner by the fence This is the furthest possible area from the arrivals desk that they could have parked it The other point is that the car park was virtually empty So why did they not move my car back up to the front where there were hundreds of spaces The answer is they don t care and drivers are clearly allowed to have some fun with customers No professional company would act like this Unless I get an acceptable reason for what they did I will seek alternative parking in the future

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Maurice Gauld

1 year ago

Extending booking

Website would not allow me to extend the booking by two days when abroad which resulted in being charged an extra 30 on my return

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S Averill

1 year ago

The car took 25 minutes to arrive back

The car took 25 minutes to arrive back at the meet and greet on our return Based on this it would have been quicker to walk to the mid turn car park

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Ash F

1 year ago

We waited 40 mins for the bus to

We waited 40 mins for the bus to collect us from the airport On the site it says bus runs every 15-20 mins The temperature was below 0 Service was great when we arrived

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Pat

1 year ago

Extremely unhelpful and miserable

Extremely unhelpful and miserable drivers need to cheer up a bit and remember people families with kids going on holidays dont need to see depressing individuals as their first impressions of Airparks

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Mihai Nafareanu

1 year ago

Stansted meet-and-greet

I parked my car at the meet-and-greet service at Stansted When I returned after 10 days I found the interior full of moisture because the driver s window had been left slightly open The windshield appeared to have been wiped down by hand leaving smudges all over it Additionally the settings on the multimedia interface had all been changed I believe these issues could have been dealt before my arrival

Rated 3.57 out of 5 by 140 Happy Customers

Unfair surcharge due to inaccurate pre-stay instructions

Airparks Luton

Very unwelcome problem finding my car

When we arrived at Leeds Bradford the Arrival and departure

Spiteful customer care

Extending booking

The car took 25 minutes to arrive back

We waited 40 mins for the bus to

Extremely unhelpful and miserable

Stansted meet-and-greet

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