Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

M

It problem

Trying to set up an account was difficult due to an IT problem with the site
M

Realised I was 495 lower on the price

Realised I was 495 lower on the price I paid for my car and this relatively small amount raised the quote price by 24 Other than this it was fine
K

Simple to buy but not received the key fobs after a week

Purchasing was straightforward I purchased the contract over a week ago and still waiting for the key fobs
M

Told me I could get 10 off at checkout

Told me I could get 10 off at checkout with a code supplied and was never available Just noticed it was available but not well presented
C

Website very difficult to negotiate policy length option keeps changing

Website very difficult to negotiate Wanted 4 year GAP cover but every time you go back in it s flicked back to 3 years Easily buy the wrong one Found it difficult also to find my precious quotes When I eventually found it this too had gone back to a 3 year policy even though I opened it as 4 years
M

Disappointed

I would like you to cover my deposit on my vehicle The company only covers up to 3000 00 which is too low considering the cost of new cars today The client should not be exposed and should be offered an option to cover all costs even if the premium is higher
D

It s easy to buy

It s easy to buy but the age of vehicle categories are too broad so you end up paying a bit more Still waaaay cheaper than manufactirers offerings Price isn r everythinh though - no way of assessing quality of claims service
M

DELAY

Still waiting for insurance documents re gap insurance Martin lewis site mentioned them and price was right compared to dealers
M

Way to early to judge

Ok the purchase process was great easy friendly and helpful however being chased for a review so at this stage I think it only fair to rate based on current interface Time will tell if they are as good when claiming Happy to update the review then
M

The website was quite straight forward

The website was quite straight forward and easy to use The only thing i found was that they did not have any information regarding the excess for the GAP insurance which i had to telephone them so i think they should have mentioned that information on their website which would have been useful so that is why i gave them a 4

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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