Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

P

Beware of being bombarded by emails

my research led me to believe that ALA provided not just one of the best GAP insurance policies but also one of the best value So why only two stars Two stars awarded because believe me if you do not take out cover immediately you will be bombarded with emails to the extent that my inbox looked like the Somme Bad and poor show ALA
N

New customer favoured

Just tried to renew for a new car I change car each year on a lease scheme Car was identical other than being a year newer and having 4K of additional options Told the premium had more than tripled as the same underwriter was not available but they would offer 25 off making it 2 5 time s the previous year cost Said I d compare other quotes Completed online quote with ALA as a new customer and charged almost identical to my original premium
J

I hope that I will have no issue with

I hope that I will have no issue with the bike policy I have just arranged but that confidence has been shaken by the fact that the documentation has come back to me in the name of someone else despite all the information being provided by me accurate to me and the policy paid for by me If the system can be so inaccurate will any claim be handled any better
C

Poor follow-up after signing up

Signed up via comparison website for RAC warranty and was passed to ALA with no explanation - although several days have passed no documentation actual or electronic has appeared - I don t even know what I m signed up for
S

Good customer service They have I was

Good customer service They have I was so grateful
A

Be careful with email and being told you will be contacted

Was told I would get an email from bexhill finance to confirm DD I ve had one email with a password included but was supposed to get another with a username and cannot get hold of anyone from Bexhill or ALA we don t want our insurance cancelled but can imagine it now will be as we cannot sign the contract
M

I will provide feedback after the 3ears

The experience was excellent Prior to the decision to take out the Warranty all my questions and concerns were answered and this gave me the confidence to go ahead
P

Good service

Good service but you put my one-off payment through twice Then you credit it back to correct What accounting controls do you have Cheeky question by Chartered Accountant Do I get a reply
W

Not peace of mind

3 different services detected an issue with my flywheel but for RAC warranty ALA insurance to accept the claim I need to pay 180 to take out the engine take a photo video send it wait and as one service man told me - they will not accept anything as evidence in 90 cases So I have a warranty that can t fix my car It was an extended warranty purchased 6 months after the car purchase
M

Nobody answered the call or rang me

Nobody answered the call or rang me back after selecting the call back feature

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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