Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

M

Great service

Great service over the phone by the call handler Dawn got a great deal and really competitive and quick service
I

The worst communication from an

The worst communication from an insurance company I have ever experienced It took me from January until the middle of April to get a pay-out from them - which they did eventually pay out in accordance with how they should ve so no complaints there ALA themselves are fine and great to speak to and are helpful but the underwriters and claim handlers - MB G are shockingly bad It takes a whole week to get a email reply from the person dealing with your claim this wasn t a one off email experience rather at least 4 5 different emails I sent Emails are sent to a generic email server rather than the individual person who s assigned to you I had to phone up on numerous occasions just to speak to someone and chase them up which was incredibly frustrating I personally will not be using ALA again because of this
B

Easy to take our money

Easy to take our money but can t rate any company until their product has been test which hopefully won t be needed Need reviews from customers who have needed to use there products
M

Way way too slow

Way way too slow I had to play piggy in the middle with both insurance companies to try and get claim sorted making call after call and issuing emails Your office closes at 5pm so any requests and queries I had to deal between both companies were done during my short lunch breaks at work Everything comes down to a 3 day service level timeframe to respond even to the smallest of queries and updates requests which dragged the matter out longer than what was necessary Overall it took weeks to resolve whilst I was without a car Both insurance companies failed to talk to each other Call back requests by claim handler was ignored I wasnt impressed Friendly staff but level of service needs improving
S

Booked Gap Insurance with ALA and

Booked Gap Insurance with ALA and followed their website instructions Used them 2 years ago with no problem This time however I receivd a call from them to say they couldn t provide cover as it was 6 months since I took control of the car It says 365 days on their website And the website process does not stop you from inputting all your details So not only do they take all your information and no doubt sell it on but they don t provide you with gap insurance cover Poor website Poor service Which is a shame as they were perfectly fine 2 years ago
D

I made an error by not changing my car

I made an error by not changing my car details on a GAP policy which was already running I took out a new policy when I could have saved 10 by changing details and extending I spoke to them and wouldn t give me the 10 back I m sure they have discretion
D

We have been long time customers of ALA

We have been long time customers of ALA but each time we have applied for a new quote we have had to search online for discount codes Would it not be better to just give loyal customers a good price
S

Failure to cover things in their policy

Twice I have been refused repairs - once because they said they couldnt see them and yet when the lease car was sent back I was charged for that same dent and second time because they said the bumper needed to be removed to repair dent and hence was not covered Yet my local garage repaired without removing bumper
C

Signing electronic credit agreement

I was given to option to sign their credit agreement via their web site After trying a desktop computer two different laptops an iPad iPhone Samsung S6 three differing browsers and three different ISPs the third page of the agreement still stays blank Customer services say to wait and return the paper version Of which they can t even provide a preprinted envelope let alone you have to pay for the privilege of returning it
A

Suggest you review your telephone filtering system

All went well on set up then got email saying direct debit not paid I then took far too long trying to speak to someone The telephone filtering system is FAR too long When I did get through the young lady said everything was in order the DD was set up and the first payment always takes a little longer This I was told when I set it up - why was this not known before you sent the email

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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