Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

J

GREAT COMPANY AND CUSTOMER SERVICE

Contacted ALA to move my GAP insurance to a new vehicle and the whole process was simple and very efficient
M

New Car and I m Back with ALA Insurance

Have used ALA Insurance to obtain GAP cover for many of my previous vehicles including recommending to friends and family and was delighted to find a specific cover for my current vehicle which is on a Personal Lease The site is easy to use and the premium gives peace of mind should the unfortunate happen Did shop around before purchasing this time but found the ALA Insurance premium to be competitive Well worth a look when getting a new or replacement vehicle
M

Empathetic smooth and efficient process

Second time I ve purchased gap insurance from this company Searching and paying for the correct package is easy and quick to do The information given explaining the different types is in simple language Sadly I had to claim on my previous premium and the process was handled swiftly with genuine empathy Really recommend this company for your gap insurance needs
I

Excellent service

As a family we have bought all our Gap policies from ALA very happy with help from customer service with a query before purchase website explained everything easily and the menu is easy to navigate and get a quote very quickly no hassle at all
M

Yet another very good experience

We have taken advantage of ALA s Gap insurance for several years now every time we have purchased a new car Their agents are always very informative and polite and professional and the price is always favourable
J

Very happy new customer

Easy to navigate website great quote and easy purchase options Very happy new customer to ALA Insurance
M

Efficient

Efficient kind and easy to rearrange
R

So grateful I got GAP through ALA

Once I got my comprehensive insurance claim approved GAP were quick to get my claim resolved and approved Don in particular was super helpful over the phone and helped me make sure I understood my policy I had vehicle replacement GAP so once I got an invoice and sent that off it got approved the same day and payment was made swiftly to the dealership So grateful I got GAP through ALA
D

Easy procedure and fair price to cover

Easy procedure and fair price to cover my car insurance excess I don t know if it will be easy to make a claim I hope I never have to
S

Great experience with Charlie helping

Great experience with Charlie helping me purchase the right policy for me - thank you

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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