Amazon Reviews

What a bad experience I ordered a tablet directly from Amazon Germany and not a third party seller After two weeks of waiting and the shipment still hasn t come out I contacted their customer service It turns out they had no idea where the package was They promised on time that in a day or two I would receive an email explaining where the package is but it didn t happen I finally insisted so a representative checked and saw that the warehouse said it could not deliver the order and that I would cancel the order I expected more from Amazon

I ordered a TV though Amazon and one year later my remote control broke down I ordered a new one and 60 days later I am still waiting from Amazon a refund who is saying that Amazon is only liable in the first three months since purchase Amazon asks me to contact the supplier CWShopping Austria who never answers my Emails or telephone calls Bottom line one cannot trust products purchased in Germany through Amazon

Worst customer support I have ever dealt with And I ve dealt with a lot of them To sum everything up because the issue was since November 2023 I bought Kindle on Black Friday no discounts In January my funds were reverted no kindle was shipped I contacted CS They told me to re-order it I asked them how can they guarantee it won t happen again After several emails Hans told me that I should order either Kids version an older version or the Signature one I ordered the Signature edition Was charged extra 10 makes no sense Hans promised I ll be refunded an issue on the site A month after and after emailing each other every single day he said he ll make an extra charge of 20 to speed up the shipping After my card was charged next day the Kindle left the warehouse end of January Hans said to contact him after I received it so they can issue a refund of 30 28 Once it arrived I contacted him but my mail was blocked and I was told to start a new conversation Hans reached out to ask me if I want a gift card faster or to refund slower resolution on my bank account I told him to refund me The mail bumped back again saying he cannot receive mails from me anymore middle of February Today end of March I contacted chat support I have been passively chatting for more than one hour always being told to keep still while they get into my issue 6 agents were switched The 6th or 7th agent addressed me in Italian and then closed the chat I didn t even have a chance to ask for help They practically stole 30 from me Doesn t make sense actually Such a big company with such horrible CS I will never buy from them again Horrible

I terrible and wrong and maybe illigal return process made by Amazon I Do not know where my package is I refused the delivery by Bring they said it was going back to amazon I read the policy provided by Amazon and there the return and back payment are given But after a month no answer or anything I was forced to independently request a return on the webpage and that automatically deducted shipping cost This is so wrong process and I wil look into this matter in the following weeks Summary now double shipping payment for package a have never handling are changed

Just because I couldn t give 0 I contacted the customer service that apparently has been recently transferred to outsourcing in India for a price match the agent wasn t able to and without my permission cancelled the tv and without even informing me I discovered it by refreshing the page So I contact them back and after 4-5 more agents I finally receive the email that I get 30 eur discount after the new tv gets delivered now I got the new tv delivered today and now they are telling me that it was a lie and the don t want to refund me what promised I got even transferred to 3 agents in german and guess what we are sorry but we cannot give you the money despite it was promised per email IF anyone asks I can provide screenshots and email as proof

I have purchased the professional seller subscription and still struggling to list our products The customer service all together is very unprofessional incompetent Also unfriendly attitude for example my last chat was rudely cut-off halfway by an associate by the name Yhell I feel like we are wasting our time and money because we keep on paying the subscription there is not channel to escalate the issues those clumsily handle by customer service if somebody from Amazon management see this please contact me on 0045 27690426 I can explain how miserable your customer service are basically they are killing the good name amazon by continuously showing incompetent clumsy attitudes to the world

According to information received from freight carrier my parcel was lost and they instructed to contact seller which in this case is Amazon de After contacting Customer Support for more than 10 times during the last eight weeks the only reply I have got In my experience late packages arrive soon after the estimated delivery date If you have not received your package or a refund by date please contact us back and we can investigate this delivery further Same reply every time no matter what is written to Amazon de Date is typically current date 7 days

Bought a lot from them until now where I had to be in contact with customer service They are ok when it works but now my package is missing and their answer is just to wait another week to see if it turns up Amazon webpage says handled over to UPS but UPS only days label created I know who I trust here and it s not Amazon Cancelled my prime business account and will just use other suppliers going forward

Very efficient and quick on the service the 2 stars are because they insist on sending everything to me in german I have the precepts to English they could check their clients preferences before sending the standard email to everyone Unfortunately amazon UK is not an option anymore for Europe customs Definitely not happy with this language issue

I have been using Amazon de for about a year and made several purchases I had never had problems so far but in the past month things went bad They sent me a bag different from the picture and they refuse a bad review telling me to provide seller feedback but in the case of this particular seller the Seller feedback is not enabled I want to warn other customers to be wary of the seller but I am unable to do so Moreover they are now insisting in communicating with me in German and I have to specify that I do not speak German If they now only want German speaking customers fine it s their business but they should say so from the start before a purchase is made I gave two stars because some customer assistants were helpful and efficient