Andertons Reviews

I recently ordered a 4 string bass from Andertons I was very happy at how quickly it was dispatched and received it the next morning very well packaged except I didn t - they sent me the 5 string version I rang them about it and they said they d have to check the warehouse to locate my order and make sure there hasn t been an accidental oversell I heard back by the end of the day that it had been located and was being dispatched I had originally ordered the bass in time to make the most of the bank holiday weekend with it but because it was late in the day when they located my guitar it didn t get dispatched in time to get here the next day and I had to wait the whole weekend till the Tuesday because of Bank Holiday A disappointment but I realise that courier working times are beyond the control of Andertons What this incident says to me is that Andertons do zero in the way of checks on the guitars before dispatch otherwise this glaring error would have been picked up I m looking to buy a new electric guitar soon and because of this I m put off buying online again

Generally unimpressed with the experience The staff unlike many other UK guitar audio stores seem very set on selling everything to you rather than actually choosing the best instrument I went in to ask about a lower-end USA Gibson LP and after saying that I wasn t too comfortable with the neck I asked if they had any other Gibson LPs at around the same price point The store clerk handed me a USA Standard which was about 2x the price of the previous guitar and waxed lyrical about how great they are how good of an investment they are and why I should buy them from Andertons I understand they re a store they re looking to sell stuff but I didn t feel like he was trying to sell me a great guitar that really fitted me I felt like he was just there to sell me the most expensive guitar he could without bringing out a Gibson CS Les Paul The store layout itself is very nice and organised and most staff are fairly friendly but that one experience has certainly made me less trustful of Andertons

Good price and very fast delivery Shocked by the ridiculously over the top size of the packaging just to send a plastic music rest

Ordered a set of Kali Monitors and asked for them to be delivered a week later thus giving them plenty of time to sort my order out a week later and my nightmare begins after taking a day off work to ensure i was home to take delivery from DHL i recieve a email saying theyd tried to deliver them NO THEY HAD NOT so after spending nearly 10 on the phone DHL agreed to get the driver to came back to my house and so he did but too my horror he had one package i asked is this it he said yes it was parcel no 3 of 3 and had no idea where my orther boxes were so onto the phone to Andertons everyone seemed fairly nice and after about 20 mins on the phone i was told theyd call me back to tell me what DHL had done with my monitors no call back so i rang them back only to find out that it was not DHL that had the issue but it was thier own wharehouse who for some reason send them out with the wrong corrier who in turn returned back to andertons however no one had told me about this i sat all week looking forward to playing with some new gear on friday why did no one tell me this had happened and why was it not rectified straight away by sending them out next day as they would have reached me by friday this is the first time ive brought from Andertons and so far its been very poor and im unlikey to buy from them again its crazy i can order from germany and get things within 2 days yet in the uk it takes 2 weeks unless your Amazon ok so ive uped the stars simply for the fact Andertons have got my monitors to me now fatser then arranged even so the lack of comunication still stands in regards to the where abouts of them when they missed the delivery date

Was sent a supposedly new DI box that was in poor condition and had obviously been old floor stock Andertons could not replace it in a timely manner and insisted on me waiting in for an entire day for a courier to collect it rather than allow me to shop it back via the post office unless I paid to do so myself thus ensuring a degree of liability should it not turn up Not for the first time I ve been forced to accept something I do not want to accept or lose an entire day of my life waiting for a courier to turn up when they sometimes don t even do that Highly irritating Edit- after rising and speaking to a manager they have sent me a print and send returns voucher Annoying this wasn t offered at the beginning but resolved now

I ve bought a bass and some studio kit from these guys over the last couple of months and if you get the right guys in store they are really helpful and know their stuff I m not sure about the tech guys though I took my bass in after I d put new flat wounds on it as I couldn t get rid of the buzzing that was coming from the A string Was told it needed a set up which I agreed to When I got it home same problem still there To be fair they did refund the 50 immediately Took it to Charlie Chandler in Kingston Apparently Labella strings are hand made and occasionally you get a dodgy one and that was the problem They restrung it job done You can t beat experience

Just recently purchase Alvarez MD60EBG and somebody did their job poorly After few times playin i have notice that neck is concave bent Guitar has dried out big time and was not stored properly in warehous and obviously when it was shipped Also chips from drilling pin holes was not removed so they drop inside of the guitar body and make rumble noise when you pick up guitar and play it Frets need to be dressed and re-crowned and overall set up is a must Action is way to high from factory and if anyone is looking to buy this model please double check with the seller what is the condition of the guitar I had to take my guitar to the lutier for him to make best of the situation and and we will see the end result

EDITED - I d originally left a much more negative review Positives - Guitar and case were well packaged and set up- After leaving my initial review Richard W got in touch with me and was really helpful in sorting things out - Price match Negatives - Initial experiences of customer support not reading my messages properly giving incoherent answers - Stock monitoring messaging around supplier shipments could be improved - I understand that there are sometimes delays caused by suppliers but it should be possible to proactively let people that are waiting on orders know when this happens and what the revised estimates are

Normally great in store service but poor prices and poor communication I ve had a Gibson Les Paul on order now for over 2 and a half months I ve only had one email from Andertons since order to say there is no expected delivery date I know they are not to blame for late delivery but as a customer who has already paid I would have expected better communication and more updates than what I m getting Also I found the exact same guitar 500 cheaper on GAK They did price match which was good but I would have been gutted had I seen that at a later date

Not bad but also not that great They have a fairly frequent habit of selling used stuff as new Plenty of reviews here that seem to agree Out of 5 orders 2 were used items - clearly opened boxes fingerprints re-applied screen protectors ripped bags for cables etc Sometimes it matters sometimes not Just be careful and aware before ordering that they re reasonably fond of passing off used returned second hand whatever things as new