Based on authentic user experiences
Sheryl
6807 reviews
N/A
6 months ago
Poor service
Terrible customer service and delivery i placed my order on 14 06 23 for Storm water cooler and 3 water bottles i hadn t received my order so called on 22 06 23 to be told that my order hadn t even been dispatched yet and that i would receive a phone call in a few minutes to let me know when order would be sent out this didn t happen and i had to call them back to be told that my order would be dispatched the following day and i would recieve a telephone call on 23 06 23 to let me know that it had been done again this didn t happened I wouldn t place an order with this company again It shouldn t take that long to dispatch an order considering your website states next day delivery had i known this was going happen i would of never placed my order with this company and placed it with another reliable company This is the longest time over the past 6 months that ive had to wait this long for an order and your company is based on London not out of the uk
Eda
6807 reviews
N/A
6 months ago
The delivery drivers left my water
The delivery drivers left my water bottles at the door while I was at a pilates class There is never any set time for delivery so even though I was home all day from 8 am to 5 pm I only stepped out for a one-hour class They called me once and then just left these huge bottles at my door I live alone and as a woman how am I supposed to carry three 18-litre bottles upstairs by myself I will never order from you again I always tipped your drivers generously but this should never have happened
Simon Wilsher
6807 reviews
N/A
6 months ago
Terrible customer service
Terrible customer service I ordered 13 bottles of water 3 turned up as per the email The other 10 which were supposed to be delivered on the 6th turned up on the 9th I called customer services on the 6th asking if the delivery was coming The bloke on the phone said let me check and I ll call you back Guess what They never did Totally ignored me Buy elsewhere if you can
Sanzida Khan Nargis
6807 reviews
N/A
6 months ago
This is my 3rd time ordering from
This is my 3rd time ordering from Aquaplus UK the water itself has a good taste similar to aquaviva An 19 9l bottle lasts around a week mainly because there is more people Delivery may take up to 5 days so order ahead I ve spoken to two kind gentleman over the phone so overall it s good service
