Autoeurope Reviews

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autoeurope.eu
3.56
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.56 out of 5 by 137 Happy Customers

42.3%
14.6%
14.6%
13.9%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
N

I liked the website

I liked the website To book the car was easy I received the confirmation very quickly However later I received another confirmation from HERTZ The car that I booked from AutoEurope was a Mercedes C Class but Hertz confirmed a DS DS7 Are there a way to change it to Mercedes C Class
A

Fighting for the right car

Initially the rental company insisted to give us a car of lower category claiming that there was not a car available in the category we have booked After our complaints they decided to give us a car o higher category Then they charged us with an amount of 16 euros in excess of cross border charge which by the way was not clear by the time of booking However taking and dropping off the car was quite an easy procedure
B

AutoEurope Enterprise car rental in Durres Albania

We rented a car from Enterprise in Durres Albania via AutoEurope A few problems - The address provided by Autoeurope was wrong We have been told that the car rental company had moved 6 months earlier to the ferry terminal which is better - No one was present at the Enterprise car rental booth despite our reservation We had to find someone - Only CREDIT card are accepted not debit which are much more common this a common trick from rental car companies to have you pay for the full insurance - Parking lot directions for car drop-off in Durres Port are non existant One the other hand - we had a better car than exoected from Enterprise but it took us 2 hours to get it- The Enterprise employee level of english was good
V

Good rate but unclear size of the car

Good rate but the car categories on the site do not match with those of the rental company actually smaller Called the hotline right away but no solution came up so far
N

confusing contract wording

In the contract it says Rental excludes Road Safety Fee Approximately EUR 3 08 per day maximum EUR 43 05 VAT included paid locallyCan you please explain what does that mean Is this breakdown cover assistance or something else
M

I booked a car with Europcar through

I booked a car with Europcar through Auto Europe with unlimited kilometres On spurious grounds Europcar refused to give me the car I rebooked the next day in a different Europcar agency without unlimited kilometres and had no problem Auto-Europe tried to help but fundamentally they were not able to find me a booking at the same price with the same kilometres - although contractually I believe they would have been obliged to procure me with a car
T

Fake offers

There were offers presented e g from Drivalia These were fake offers No option to rent in Barcelona and to return in Malaga was available
S

The process was easy and smooth

The process was easy and smooth but on your site it was stated that if dropping off the car after hours there is a drop box to leave the keys When I reserved the car and got the voucher I noticed a 61 euro will be added More honest and transparent information would be appreciated
T

I found a good rental at a good price

I found a good rental at a good price I think it might be easier to find the right car if there were a few more filters or search options to help me narrow down the choices I will definitely use AutoEurope again
L

Car rental at CDG Airport Paris - BUT which company

Everything went smoothly and we were able to rent the car we wanted However I wanted to know the location of the car rental i e in which terminal it was located but could not find that out HOWEVER although I booked through AutoEurope and although I have the booking number EU19284777 in Paris I simply don t recall the company from which I need to pick up the car - EuropCar Sixt Hertz Avis How can I find this out

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