Autoeurope Reviews

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autoeurope.eu
3.56
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.56 out of 5 by 137 Happy Customers

42.3%
14.6%
14.6%
13.9%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Had a small issue during reservation but it got resolved well Overall OK so far

The booking reservation process was smooth But then for some reason the payment first failed at least is showed an error message so I retried and now I have TWO bookings I then tried to cancel one of it via the provided cancel link - but that didn t work Trying to contact the company via email twice showed no reaction I finally phoned them up and a very friendly person resolved the issue quickly So - a smooth experience with a few road bumps
N

Best Search Engine for Car Rental

I have been using Auto Europe for 5 years now and I m mostly happy One suggestion they should make proper rating for their suppliers Secondly i m never going to use a local supplier again Only multinational ones -Nitesh
L

Car rental booking feedback

For the moment booking and prepayment worked very well The only gap for improvement is that the Pre-register option offered with EUROPCAR doesn t work So it has been impossible to provide details on second driver s license permit Profile in EUROPCAR created but it seems it doesn t work for external bookings only for services booked directly with them Let s hope this is not an issue
F

Good prices for Car rental

Good prices for Car rental Site works quickly and is customer friendly I also like the free cancellation policy untill 48 hours before rental Only point of improvement could be the information about Excess Liability First I could not find what Full Damage Protection meant When you read on further it also includes refund of damage to glass wheels roof and bottom Sometimes you have to pay damage in advance to the car rental and later you can get your refund at Auto Europe You do not need to buy extra insurance at the car rental
G

I like that the booking process is easy

I like that the booking process is easy and transparent Also I prefer always to book w Zero excess to avoid any problems when returning the car The support and response of the Auto Europe team is also very good and fast What I dislike is that the prices for same car and category is different if I log in w Germany higher price or Europe lower price This should not be the case as there is no reason for
V

Customer service incompetent in my case

Customer service in my case was incompetent sadly Reserved a car from Avis in KRK via autoeurope The voucher stated that the cross border is free of charge In KRK I was charged over 10 per day to be able to cross Over 60 altogether When complained no result since January 2024 after several reminders still nothing I consider it very rude and unprofessional I ve rented hundreds of cars during the years but have discontinued with autoeurope Update resolved Thanks AutoEurope Avis should have informed you about the change of their rules But you were flexible
I

Good booking but it takes time More info should be available at the beginning especially for the insurance cover

Most info were available at the website At the beginning I was confused with the insurance cover terms conditions I sent 2-3 emails to clarify the issue I was looking for a full insurance cover with no excesses no credit card block just pay the insurance and nothing to worry This is not possible I was also looking for partial payment with booking and the remaining at pick up point These two requirements couldn t be met so this is the reason why I give a 4 star rating After booking and payment too many stuff to read with instructions terms and conditions etc It is the first time I book a car so in general it was not an easy booking as it looks at the beginning Maybe because I was asking for many things
B

The booking traject

The booking traject was easy and understandable
G

Excellent prices and a very good website

User friendly interface great deals and most importantly Auto Europe shows in a clear way what the reservation includes and what does not include there are no hidden fees and highlights critical information for instance the requirement of the credit card the amount to be hold in the credit card etc I always do my car rentals through Auto Europe You are simply the best
A

Autoeurope-the best aggregator

Excellent prices extremely good range of cars easily-navigable website Top Tip Always create an account for easy retrieval of bookings etc and to store your co-ordinates for ease of booking next time as you ll want to come back to Auto-Europe as your go-to car hire Company

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