Autonomous Reviews

Autonomous | The everything store for Work From Home

autonomous.ai
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers frequently praise Autonomous for excellent customer service, with responsiveness, helpfulness, and effective problem resolution highlighted across numerous reviews. Fast delivery and great product quality are also commonly cited strengths. Conversely, cons primarily focus on expensive pricing. Some reviews mention issues such as poor product quality, damaged deliveries, and misleading practices, but these are not reflected in the recurring pros. No mirrored themes appear across pros and cons.

What customers love
  • Great customer service
  • Fast delivery
  • Excellent product quality
Common concerns
  • Expensive pricing

Last updated 2 weeks ago

E

Replacement Part Issue

I was having an issue with a chair I purchased 3-4 years ago Ashley immediately understood what I was trying to say and set up me with a way to purchase the part I needed in no time at all Great interaction thank you
A

Ashley did amazing

Ashley did amazing super friendly identified that the control box was an issue quickly and make the experience seamless Give her a raise
C

Ive had nothing but positive things to

Ive had nothing but positive things to say about the Autonomous and the Ergochair Pro 10 10 would always recommend
S

Great desk s after 6 years Repeat customer

My 6 year old desk is still running great I bought a second one and noticed the height setting on the first was misconfigured Customer support helped me figure out what was wrong and fixed it in just a few minutes
K

DON T READ REVIEWS FROM AUTONOMOUS THEIR CUSTOMER SERVICE IS TOP TIER

Chat with Alice today exceeded my expectations Prompt direct and worthy of a 5 star review Alice provided information about products current sales as well as marketing Best customer service experience I ve had in my life There s a reason why Autonomous is my go to office supply brand that I ve recommended to everyone since my first purchase P S Alice is A1 Keep her Promote her She was amazing
D

I have had my Desk since 2019

I have had my Desk since 2019 it s awesome I built my own DIY Top and installed Autonomous motor and control box It worked flawlesy every day and I have solid butcher block top and a big monitor array these motors are powerful Today the control stopped sending a signal to motor After doing a quick troublshoot it was clear something was broken a quick chat support and a video and boom they are sending me the control box to install quick not frustrating stands behind product I recommend to all my friends Ashley in support A
T

Great Service by Ashley

Ashley did an absolutely fantastic job handling my case I tried troubleshooting for four days over the weekend until I can chat on the first business day customer service was available Ashley was kind and courteous helping me in a timely fashion and determined the issue I was having was still covered under warranty Thank you Ashley
C

Alex great customer service

Alex was great at walking me though troubleshooting our issue Prompt and very helpful with explaining what I needed to do Alex deserves some kudos for a job well done
M

Solution for Incorrect Product

I received the incorrect product from my order Despite this I felt the team at Autonomous did exactly what I was hoping to achieve before reaching out to them They assured me a new shipment would be placed immediately Great customer service
F

Horrible

Horrible I talked with a rep in regard to my broken chair and warranty He assured me I would be receiving a tracking for my replacement part I have yet to receive it and honestly think they just forgot about it

About Autonomous

Enter your perfect home office. Your Autonomous desk helps you move more and do more, and your Autonomous chair protects your health, focus and well-being.

United States

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