


Backstreetmerch | The Official Music Merchandise Store
Based on authentic user experiences
Annie
6727 reviews
N/A
1 year ago
Brilliant service
I emailed backstreetmerch with a query on a multi item order I had made The response was fast efficient helpful and friendly My query was resolved with no hassle Brilliant service
Eric
6727 reviews
N/A
1 year ago
I ordered a record though them
I ordered a record though them it never came They worked with me to try and find it and easily gave a refund before I could even ask when they couldn t find where it went
Andrew Holdstock
6727 reviews
N/A
1 year ago
Quick to sort problem
Had an issue with damaged records damaged in post but they were quick to sort the problem and send replacements out Really great and friendly service
Roxanne Murdoch
6727 reviews
N/A
1 year ago
Received the wrong size of item in my
Received the wrong size of item in my order Marco was great in getting me refunded and the item sent back first class customer service from him
Elvera vink
6727 reviews
N/A
1 year ago
Fast and good service
Thanks to Isla for the fast and good service I was missing two items in my package and it was resolved the same afternoon my compliments
Daniele Randall
6727 reviews
N/A
1 year ago
Excellent service
Excellent service I had a problem with the first delivery highlighted this with in a few days it was rectified with a new and well delivered Album The communication was first class Would recommend using the company anytime
Max
6727 reviews
N/A
1 year ago
Query Flaw on Queen Rhapsody Tour T-shirt
Had an issue with what I thought was a printing flaw onmy treasured Rhapsody Tour Queen and Adam Lambertt-shirt Used their online chat and got immediate andvery friendly support They could not have been nicer or kinder
Mar
6727 reviews
N/A
1 year ago
Great customer service
I purchase some items for a gift I didn t check the timing of the shipment before and I asked to cancel my order after asking for more info they reimburse me in a day
Mr J Minshull
6727 reviews
N/A
1 year ago
Item needed to be swapped and was done
Item needed to be swapped and was done promptly Great communications from Emily who kept myself updated every step of the way Excellent service
Connor Richardson
6727 reviews
N/A
1 year ago
Extremely quick customer service that
Extremely quick customer service that was clear and concise as well as considerate of the situation Would very much recommend their service