Bench Reviews

Online Bookkeeping Services for Small Businesses - Bench Accounting

3.57
140 reviews
Great Rating
Based on 140 user experiences
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AI Review Summary Based on 140 reviews

Customers appreciate Bench for its seamless bookkeeping experience, fast delivery, great product quality, easy interface, and helpful customer service. Common complaints include expensive pricing, books delivered months behind schedule, inconsistent quality due to high turnover, difficulty canceling, and communication issues. The contrast between praised ease of use and recurring operational delays is frequently noted across reviews.

What customers love
  • Fast delivery
  • Great product quality
  • Easy interface
  • Helpful customer service
  • Seamless experience
Common concerns
  • Expensive pricing
  • Slow processing
  • High turnover
  • Difficult cancellation
  • Books behind schedule

Last updated 3 weeks ago

C

Very Alina communicates very well and

Very Alina communicates very well and able very helpful in solving problems
C

Great company

Great company Love there services Great response time very helpful
S

Using Bench has shaped my business for

Using Bench has shaped my business for the better where it allowed me to focus on my business and grow my client list From bookkeeping to helping with my taxes they are a solid choice for every business owner
J

Customer service has been higher than

Customer service has been higher than expected through their bookeepers They take the time to listen and manage my concerns carefully Recommend as a partner
J

I have loved working with Bench for the last three years

I have loved working with Bench for the last three years They have been an integral part of starting my business and feeling confident in leaving my day job I am able to focus on the parts of my business I love doing while having the peace of mind that my bookkeeping and accounting are in good hands The onboarding process was well-organized and I have had to make minimal updates since The team is always super communicative and thorough I have recommended them to my small business friends I would definitely recommend using Bench for your bookkeeping and accounting needs
I

A Game-Changer for My Business Why Bench Is More Than Just Bookkeeping

As a business owner with multiple ventures keeping on top of my financials is not just important it s critical That s where Bench has truly become a cornerstone of my success From the get-go Bench set itself apart with their personalized approach They didn t just see numbers they saw the story of my businesses and tailored their services to match my unique needs Their team of experts took the time to understand the nuances of each venture providing insights that went beyond traditional bookkeeping One of the standout features of Bench is their intuitive platform It s clear user-friendly and provides real-time financial insights that are indispensable for making informed decisions quickly This level of accessibility and transparency is something I hadn t found elsewhere and it s been a game-changer for how I manage my finances across all my companies What truly sets Bench apart however is their customer service In an age where automated responses are the norm Bench provides a refreshingly human experience Their team is always there ready to answer my questions with patience and depth They ve guided me through complex financial landscapes making what could be a daunting aspect of business ownership seem manageable and even empowering Bench has not only streamlined my bookkeeping processes but also provided strategic advice that has directly contributed to the growth of my ventures Their proactive approach to identifying opportunities and potential pitfalls has been invaluable It s clear they re not just about keeping the books in order they re about helping businesses thrive In summary Bench has been an integral partner in the success of my diverse business portfolio Their blend of cutting-edge technology personalized service and strategic insight has lifted a weight off my shoulders allowing me to focus more on growth and less on the nitty-gritty of financial management For any business owner looking for a comprehensive forward-thinking bookkeeping solution Bench is without doubt the way to go
B

Once a month I have to sit at my

Once a month I have to sit at my computer and help figure out what expense categories some items are I cant imagine paying a full time employee to do the job Bench is doing for me It seems best if I just trust Bench and not worry about my accounting and that s hard to do Bench is doing my personal and business taxes for last year and Im not really sure how thats going I have to pay the state of Arizona monthly for all of the retail tax I collect on the Arizona website I am sure my taxes need to be entered there as well and I have no idea if I am suppose to do that or Bench tax advisors do it Its March 8th and I normally would have all of my taxes done by now My Bench team member left on Maternity leave I have had at least 3 other team memebers leave Bench and pass my account on Each time i let my team member know about my Google Sheet where I track everything But I havnt seen anyone login to the sheet for a long time now This doesnt make sense how they know what my business is doing and where the money is coming and going from 532 49 I pay Bench and hope it is a wise investment I think after my taxes are done it will make more sense to me what Bench is doing for me Lots of times when i look at the accounting Bench has done it will say like 7000 00 on hand Not sure where that comes from But if this is what it takes to keepy my business operating legally I will keep blindly throwing money at it
K

Good bookkeeping software

Good bookkeeping software Great support as well Easy to use online platform that connects with our accounts payment platforms and bank credit accounts Would recommend Bench
C

It s been great turning my bookkeeping over to Bench

It s been great turning my bookkeeping over to Bench and knowing it will be done well so I can focus on what I love to do I appreciate how easy the Bench platform makes it to find what I need and to provide what the team needs I also like communicating on the platform with my dedicated contact
T

I ve been with Bench since 2017

I ve been with Bench since 2017 I ve trusted them when I started my store when I sold my store and now as an online retailer and content creator I trust no one else to be one time and on top of everything when it comes to my books

About Bench

America’s largest cloud-based bookkeeping solution for business owners. Start a free trial today and we’ll do one month of your bookkeeping.

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