Bench Reviews

Do not use Bench I purchased the Bench co Premium plan paid in full a year up front and have to agree with so many other reviews about the shocking incompetence of this company They cite contractual obligations as to why I can t even cancel until 60 days from the end of my contract July 2024 and will not refund money but have no accountability for their inability to perform contracted work Questions go unanswered work does not get done they ask for the same thing over and over again despite it being uploaded And cancelling IS a nightmare I ve read through the carefully crafted non-responses from Bench co here and can assure you they do not take the complaints seriously

I have been a long-time customer of Bench but unfortunately the quality of service has drastically declined over the past few years The company has become completely unresponsive and despite having automated accounts they still require manual uploads of everything The service has been consistently terrible with nothing getting done and no communication from their end What was once a decent service has now turned into an absolute nightmare This decline is consistent with many other reviews I ve come across I m not sure what has happened to Bench but it s clear that it s no longer reliable Not recommended at all

The main reason why I signed up for Bench Accounting is to get a year-end package that I could submit during tax filing So after a year s subscription and almost a month after the date that they promised to deliver it I still have nothing I asked for an estimated date already more than 5 times and every time they haven t met it It is a very frustrating experience And I have very little confidence that I ll get my package before the tax deadline

Hi Unfortunaley I don t know who I am dealing with I don t know who my bookkeeper is I don t know when is this going to stop Every time there is a new bookkeeper that person doesn t last I don t feel comfortable with has been done with my books I am not confident that my books have been done correctly I have lost trust and confidence in Bench in general The sale ppl presented a service I thought it would be beneficial to my business That has not happened I have spent several thousand dollars for a service I don t think is accurate I am continuing to pay for a service that I don t think the service is worth the invested made I would like to talk to a manager

March 8th 2024 and my 2023 books aren t completed I got a call today asking me to upgrade my service to include HR How about we deliver on the service you re already contracted for No filing extension fees thank you but Uncle Sam will be sure to incur their fees when the taxes are submitted I prepaid for a year of bench service Regret it We re working on a deal that could propel us forward but no 2023 books is holding us backFind someone local that you can trust and depend on is the lesson I m learning this tax season

It s mid-March and I still don t have my year-end financial package from 2023 I ve diligently responded to my bookkeeper s messages and categorized expenses every month In January 2024 my bookkeeper left Bench and I discovered that my books had not been completed since June 2023

Under no circumstances should you trust your bookkeeping to this team For all of 2023 I have been paying 299 mo and categorizing expenses and as of 2 weeks ago I come to find out there s been no work for the entirety of 2023 done Odd because every month had said expenses categorized and then they blanket update historically to say they re not complete If you hire this team you will be left high and dry Do yourself a favor and hire someone else who treats customers professionally

I ve been using Bench since 2017 and always recommended to friends who were also creative freelancers It took the weight of dealing with finances off of my plate and helped me a lot over the years however there has always been a rotation of book keepers I never know who I will be talking to next which makes it difficult because no book keeper actually learns my expenses and routines and I have no relationship with them I ve never had such a problem getting my books wrapped until this year and I see that many people are having the same problem which is alarming My latest book keeper addressed me by the name of the woman filling in for her as if she doesn t even know who the client is I can t schedule a call with her there s no option anymore I ve e-mailed the client care e-mail with no response I will be switching from Bench this year after 6 years and I still don t know when my 2023 books will be done Unfortunate that this company went downhill

Our books from last year are still not wrapped up We have continually asked emailed texted without a resolution This is going to extend our tax bill and planning Do not recommend

I see that I am one of many struggling with getting my 2023 books wrapped up I have been back-and-forth with the bookkeeper She keeps asking for more paperwork and then kicks the can down the road for the accounting department to deal with The accounting department is waiting for her to complete the books so they can begin filing the taxes This is an absurd merry-go-round I am currently awaiting a contact for the supervisor We ll see if they provide it This is truly scary for a new small business