AI Review Summary
Based on 117 reviews
Customers consistently praise Biscuit for fast delivery, quality products, and excellent service. Multiple reviews highlight efficient operations and attractive merchandise. Some recurring issues relate to pricing and occasional fulfillment problems. The overall experience is positive with emphasis on reliability and product quality.
What customers love
- Fast delivery
- Great product quality
- Beautiful clothing
Common concerns
- Expensive pricing
- Refund delays
- Wrong item sent
- Stock availability
Last updated 3 weeks ago
K
KK
Very easy to buy a gift card it was e-mailed very quickly thank you
C
Catherine Harland
My order was taken by a friendly
My order was taken by a friendly helpful assistant and was delivered promptly The recipient and his mum were thrilled Thank you
A
ABM
Really good clothes
Really good clothes def buy again
H
Helen
Returns
The items arrived really quickly and very nicely packaged my only criticism is that the trousers purchased were too big they arrived on the 31st December and the latest date to return the item is the 9th January and I have only just noticed this so I am unable to return them
P
Pat
The order took ages to get from
The order took ages to get from Edinburgh to Glasgow and I was sent a broken Xmas ornament and the wrong color hair claw Everything was easy to return or exchange at the Glasgow shop luckily but maybe the holiday rush made things a little haphazard Also really wished click and collect was an option for items from Edinburgh to pick up in Glasgow Surely someone must go between the shops regularly
A
a tremble
Lovely trousers
Items I ordered were two pairs of trousers They were packed really well and arrived quickly Unfortunately part of my order was incorrect and had a button missing so had to send it back but the other part was amazing Thank you
T
Theresa Davies
Great little dress - too sheer for me
Great little dress but too sheer for me so I returned Generous sizing and pretty colour but reminded me a little of nightwear
M
Mrs R
Not bad good price
Overall my experience with Biscuit was good I got a good discount on a product I d been looking for and dispatch was quick It was a shame I had the wrong item delivered initially but the mix up was fixed with ease once I spoke to the store and the right product was shipped straight out to me with a returns label included for me to send the other item back Many thanks to Alice for getting things sorted out so efficiently
M
Mrs Susan Henderson
Check the size on the item matches your order
I would have given five stars but after removing the labels and wearing one pair of trousers I realised that the wrong size to what I ordered had been sent It s not a huge problem but wonder what the size I d ordered might have been like
M
Miss Kemp
The best kept clothes shop secret
Speedy delivery as ever In beautiful bag and tissue paper Jacket straight on and love it