Bppulse Reviews

bp pulse | EV Charging Solutions

bppulse.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

Terrible experience with a faulty

Poor experience with homecharge unit Failed after 3 months called four times to get it logged get support etc and no response or any progression over a 2 week period Raised on trust pilot and seemed to progress and the complaints team gave some support Engineer who attended was great came out and fixed the issue so 5 for him However the issue could and should have been identified and rectified by the contact center didn t require a visit So a 1 for them they were at least polite average of 3
P

Mixed experience

Charger would not respond to choice member guest I had to phone - took several minutes to answer Operator took card details and did security check then started the charger remotely Only 3 stars as a charger should have been working b phone should have been answered within 30 seconds c operator could not say why charger was not working
M

My opinion is that the registration for Mobile Phone and Fixed PCs

My opinion is that the registration for BP Pulse can only be accessed by Mobile Phone on the basis everyone one has a mobile phone This maybe correct but a mobile phone has a small screen and the typing keys are equally as small Please think about this and as soon as possible set up a system that will useable on mobile phones and on-line from ones home Reasoning both are web connected so this shouldn t be difficult and there will be no difference
N

Charging issues

Couldn t charge at the lower cost BP rapid charger But could manage to use the connect to v expensive super charger Decide not to carry on and try again in the morning Tried again same result I rang BP and after several goes they work out the cable wasn t connecting to the charger properly I was asked to hold the cable in place until they started the charger remotely which finally worked Although we got there in the end this process is ridiculous and these types of charger need replacing Also BP price are far too high a complete rip off
T

Good when they work

These chargers are good when they work the cables are too short so I can only charge on one side The chargers are out of order too frequently
C

Hard work from start to finish

Charging point needed resetting before I could use it and it took a while for my call to be answered by the support team The agent himself was helpful and pleasant but the technology is too glitchy When I tried to use the bppulse app to end my charge early it didn t get past the welcome screen and the contactless point on the machine itself was only for membership cards not debit cards All-in-all hard work and disappointing BP
S

Customer service is good when you call

Customer service is good when you call them they do their best to help but their charging points are few far-between and the older bigger ones don t work with my car
J

Good customer support

BP pulse is an essential supplier for me and my EV car They are fairly well situated for me and often available The 50kwh chargers often only give about 20 to 30 but sometimes in the high 40s Often issues with card readers etc However they are almost always resolved with a quick call Today I could not connect and 5mins on the phone with customer servics and all up and running 43kwh best to hope for Thanks
G

Problems with their ev chargers - my first time using one

I tried to use one of their ev chsrgers but without success even after speaking to technicians Went to another charger in Bedford which needed to be reset by a technician Again didn t work by using a debit card Had to set up an account and even then had problems and the technician had to reset the charger Resetting it and again inserting the lead it eventually started charging
M

Hi there I m living E10 area close to

Hi there I m living E10 area close to me Burchell road and clementina road so both is very slow wen I put Morley road or lyndhurst drive they one excellent work so can you send engineer to check other one what s happening thanks

About Bppulse

bp pulse aims to have more electric vehicles on our roads with their electric vehicle charging points at hand for whatever part of your day

United States

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