Brunelengraving Reviews
Bespoke, High Quality Engraving Services | Brunel Engraving
AI Review Summary
Based on 137 reviews
The majority of reviews for Brunelengraving are positive, highlighting excellent service, fast delivery, and high product quality. However, a significant number of negative reviews point to issues with misleading descriptions, poor quality materials like painted wood instead of real wood, and shipping problems. The overall experience is mixed, with strong satisfaction with engraving work contrasted by recurring fulfillment and accuracy issues.
What customers love
- Helpful customer service
- Easy ordering
- Effective communication
Common concerns
- Expensive pricing
- Wrong items shipped
- Misleading advertising
Last updated 2 weeks ago
M
Martin Stalley
Metal sign well printed and looks as if will stand test of time Process straight forward base and post also purchased Only concern might be the wooden base to be used as appears composite material rather than solid wood and I would have preferred thicker for heavier duty screws
M
Mr R Campbell
Excellent product and efficient system
Excellent product and efficient system to provide details ours included photo text and bevel edging Only reason why not 5 star was that product is susceptible to grease stains and guidance on sealant would be a great addition
K
Kooky
Grave marker
Polite efficient first phone call contact Transferred quickly and promptly to the correct service section Happy to help and take order advised email would follow with details Order confirmed and transferred to the department who would next be dealing Once artwork provided for amendment or confirmation that i was happy advised would then follow to the engraving team Once this was ready advised of delivery etc Only problem encountered was due to mail delivery Would buy from them again if needed
D
Dave Telling
Nice on-line design portal
Nice on-line design portal good service reassuring artwork approval process Costs can escalate however I m a 1st time buyer of such an item
C
Caroline Anson -Earp
Bespoke plaque was beautiful
The customer service from each of the teams from quote design to delivery was fantastic The end result of the bespoke deign was everything we had hoped for The only reason it s a four and not a 5 is that the screws it came with were not very strong and unfortunately one broke as we were fixing the plaque to the bench But woukd definitely use them again and highly recommend
M
Mr Howell
Super sharp memorial plaque
The memorial plaque they produced was very smart indeed Super crisp lettering and the insignia logo was brilliant as well Be very careful indeed in making sure your inscription is accurate ANY error will be included in the pre-production proof even obvious ones so read read and read again before approval
S
Steve
Spoilt by missed delivery
The brass plaques were fine though one of the screws is unusable However the parcel was not delivered as promised Despite waime iting for the doorbell or a knock the driver simply reported by text that he could not deliver and had left a card he didn t
C
customer
top quality product arrived on time
top quality product arrived on time 5 service
G
Graham Gribbin
speedy quality product
speedy quality product Highly recommend
J
Julianne King
Superb service and company
Communications via email we are located in Arizona USA was excellent Personnel was very helpful and informative Every step in the process was done very professionally Appreciated Brunel handling the shipment and delivery of the plaque to the Chelsea Football Club on our behalf Highly recommend Brunel Thank you