Cbd Reviews

Bad Customer Service Experience

I experienced very bad customer service from the CBD bank The First customer service number is always showing busy And very hardly I can dial the number however 3o minutes no response from the team I have tried to call every day 3-4 times and activate my locked credit card phone banking But unfortunately last 10 days I have not been able to contact them

Concerns regarding Charge Reversal Terms and Delayed Fee Deductions

The bank initially offered the option of reversing charges if I spent a certain amount within a specific timeframe However since I was going on leave I informed them that I wouldn t be able to meet that spending requirement They assured me that I could request an extension later When I eventually did I received no clear response from the bank After multiple follow-ups I finally connected with them only to be informed that the spending requirement had increased Additionally if the terms and conditions for movie tickets are not met the bank charges back 50 of the ticket cost which is understandable However these charges are applied 3-4 months later by which time I may have unknowingly spent more not realizing the terms and conditions had not been fulfilled

Worst bank ever and always

Worst bank ever and always I requested some documents from jumeirah 1 branch and after 4 days i went to them and it was not even process from reception walid to rahit where he told me will take 3 days and they would call me

Very very Bad Service

I have had a disappointing experience with your customer service I received an incorrect credit card charge and despite reaching out to clarify the issue I was unable to get any proper assistance I followed your suggestion to call the provided number multiple times but there was no response from your team This lack of communication and resolution has left me frustrated I hope the service improves and I look forward to this matter being resolved swiftly

Minimum spend related charges after 8 months

I got minimum spend not met charges on July 24 for cinema tickets that i purchased in Dec 23 Any charges if applicable should have been reported and reflected in max next month s statement I had already frozen my card in March 24 and was not even looking at the statements Bad customer service not reachable even after waiting on call for as long as 32 min

WORST EMPLOYEES

WORST EMPLOYEES CUSTOMER SERVICE FROM BUSINESS NAMED TAYYABA HUSSAIN HAS A VERY BAD CUSTOMER SERVICE BEHAVIOR SUCH A SHAME FOR A BIG COMPANY

Damn Pathetic customer service

Damn Pathetic customer service it s been 28 minutes still i am in line no one picked the call after transferring the call CBD Management must look into it i already suggested my team not to go with this CBD i will tag this to this CBD Commercial Bank of Dubai officials as well

Worst online bank card of my life no

Worst online bank card of my life no response from team I had last month issue Amount debited from account without my authorization and this month again same thing happened I call call center informed that same issue they said sir your card is blocked I said if card is block how did yesterday transaction and how my salary credit in my account ok sir Team will investigate and come back to me it s already more than 5 days no response from team if you calling Centre always line is busy unbelievable

Very poor personal banking customer service and access

Was a great bank years ago for mortgages Their personal banking is really bad It is impossible to get through to customer service When you do you are then put through to other departments until the call drops Dont fall for the press 1 and we will call you back they never do I had fraudulent payments on my account and it s been nearly 5 months and I cannot get any information from them If you want personal banking go elsewhere