Hsbc Reviews

The worst bank that can ever exist

The worst bank i have ever worked in my life and in more than 5 countries You can have a business of hundreds of thousands of dollars with them and in total they are useless they can t even give you a discount in loans or help you in deciding things Also for god s sake don t you have anything to do other than blocking credit card transactions at your will and leave credit card holders desperate in stores

Very poor experince

Very poor experince they have almost the oldest ATM machines you can ever see in UAE they didnt upgrade them for years Very user unfriendly call centre with voice note 3m 50sec before you can choose any option Helpless call centre all what they can do is to file a complain or to tell you go to branch or internet banking Not recommended as a main account it could be a secondary account where you don t need any support or service from the bank

Stay away

Absolutely no respect or regard for their customers They only care about making money Thieving and lying Hidden charges everywhere nothing works and when you call them they don t know why question you like an idiot then promise to investigate and call you back but they never call back Oh and they also charge you an investigation fee when they lose your transfer for 3 weeks out of their own mistake

Absolutely disastrous customer service

Absolutely disastrous customer service in the UAE in spite of being a Premier account holder Made me run around in circles for a call-back on a simple mortgage discussion even after making multiple calls to their customer support and the RM Absolutely useless relationship manager as well Avoid this Bank at least in the UAE

Total absence of service never miss an opportunity to disappoint

The bank is quite possibly the worst entity I ve ever dealt with Every request or task is incredibly difficult takes multiple attempts and is seldom resolved They seem to rely on people s patience running out rather than providing assistance or resolution The relationship managers appear to work for a different bank than the call centre and always provide erroneous information If you make a complaint after losing the will to live they choose to close the complaint without resolving If they tried to provide appalling service I don t think you would be able to tell the difference

Very tardy service at HSBC kingfaisal Customer service never rec

Very tardy service at HSBC kingfaisal branchWaited 1 HR for customer service to attendVery few customers athe branch Ms Marylin took up a cancellation request but didn t process till dateShe conveniently turned her employee id so we couldn t identify herHad to ask her name Every other customer service agent was on phone or not in seat PhonekCustomer service has only excuses Never solutionsCalled today 3 times thru verified line but when it comes to give an answer they say voice not recognised or u were on loudspeaker or just call back we can t help nowIt happened earlier tooNever answer in the 1st callMake us call multiple timesWouldn t recommend this bank no benefits only pain

Please stay away from HSBC UAE Bank

Please stay away from this bank They are operating in the Stone Age and do not respect customer urgency All my money is stuck in the account says my documents are not updated which is a very tiring task bank server always is down which I did months ago Now out of the blue HSBC blocks my account and says to update my docs I did this once again since I needed to use my funds not to my surprise once again the server failed and now I have to wait for a few minutes and try again until when I don t know Imagine being an International bank and they cannot handle a simple task of updating customer docs Other banks in UAE are doing this seamlessly and within seconds docs are updated through the mobile APP I am utterly disappointed with this experience

Very poor service comparing to other

Very poor service comparing to other banks I hv applied an credit closure request and its been more than a week till now no responses from their side even we tried many way to reach the call centre and they are saying that it wll b done by soon but its nothing happened Not recommended to my frnds