Choosetexaspower Reviews

Power to choose Texas | Call 866-260-3108 for TX Electric Rates

choosetexaspower.org
3.56
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.56 out of 5 by 137 Happy Customers

42.3%
14.6%
14.6%
13.9%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Payment options being limited

Due to being a customer for only 3 months - I don t feel that I have been a customer long enough to submit a valid opinion The main factor that is a headache for me is the fact I m in my 70 s live alone I don t receive my bill via U S Mail With that being shared I don t not have a printer Causing me to forward my email invoice to a neighbor monthly so they will print me a copy Then I pay my bill mail in Being on a fixed income paying my bills by U S Mail allows me to be on top of my bills Vs any autopay deduct plan
C

I had just signed up with the company

I had just signed up with the company online I took a moment for them to change the date for starting service The representative was very polite his customer service skills were good however the person should have been able to access online as well without going to a support team This is what he kept referring to and that process slowed down a start up date ONLY This I believe will keep people from being impatent and start doubting I m ol school so it didn t affect me that way I remember when the digital world wasn t dominate There are other questions I have in mind about the billing process when the year is up will the charges change and if so to what rate Perhaps calling or sending the information via email or a letter Thank you and have the BEST day that you can
C

Haven t received our first month s bill

Haven t received our first month s bill yet so can t evaluate very well
D

Great service for those with poor

Great service for those with poor credit or no credit They are more expensive than most companies who bill monthly
J

Customer service is terrible

Customer service is terrible Barley speak English and it takes a miracle to spell out every letter of an email address It s crazy and just explaining the service is a lot I may change to txu just to get English speakers
B

Power to choose used to have reasonable deals

We have used this sites for many years and always found great deals but this year there was nothing reasonable and we looked for 2 months Not good during a time when the economy is hard on many especially retirees on a fixed income
E

This is what companies get by demanding immediate feedback

I am giving a middle of the road rating because I have not had time to enjoy what is actually a life saving necessity I just signed up about an hour ago I doubt I even have service yet Great job on getting right on the demand for a review though As an update to this ChooseTexasPower org thinks I am so stupid I don t know what an automated e-mail is This is why our power grid is buckling under this heat wave We have morons in charge of everything
G

The service is fine Please help me with this situation

The service is fine However I m not understanding what is happening and why my service is said to be disconnected if not paid by the 29th of December I just got the bill about 3dys ago I haven t haven t had service long enough to get a cutoff notice The apartment managers came to let me know what was going on They said my service would be transfered back to the apartment complex I called and no one answered I left a message Tried to send an email but the system was malfunctioning So please return my call or respond by email You are very much appreciated Thank you
S

Start date option

I didn t see a start date option when I signed up and my old service was due to expire in 5 days I m not sure if I m going to get an early termination fee from my old provider This information should be more clear so customers don t accidentally sign up before their contract ends
M

Good service but companies can lie

Good service but companies are able to show rates that are not quite truthful The company that I chose called 4changenergy has rates as low as 9 cents but when you look through the plan a pdf that you have to download to see the true rates the prices are twice the rate until a certain amount is used Otherwise this service makes it very easy to find energy companies

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