Co-operativeinsurance Reviews

Rude unhelpful staff take money off me without messaging me very unprofessional couldn t recommend against them enough

Just called them and changed the registration number on my insured vehicle first guy I spoke to hung up mid call very rude Called back eventually arranged the change but to my amazement and disgust charged 25 Totally outrageous Direct Line and others charge nothing I shall be changing Insurer at renewal avoid this company at all cost

Worse car insurance took over 3 months write my car off only went in for new intercooler and also sent it to a company I requested never to be touched by

Got letter saying discrepancy on my renewal that it should have been 518 but is now doubled if I could give quarter star I would get your act together have been with yous for years

The worst insurance ever Please stay away The black box data is completely false which ensures they do not give you any discount Stay well away from this insurance company

Wanted to renew my home insurance but no one is answering the telephone already been on hold for 18 minutes Stopped call and rang customer care line Silly me they didn t answer either What a total shower The person who runs the call answering for the renewals which anyone knows is the least cost to get a client needs a kick up the backside to do his or her job more effectively Get more staff or whatever but don t expect to keep clients with this abysmal level of service

Renewal for house insurance 48 increase When tried to cancel advised to do so by email but not easy So phoned again and after 20 minutes spoke to an advisor and requested not to renew at forth coming renewal date

My dad had the house insurance with the co-op for 50 years as in all that time he never made a single claim unfortunately he passed away at the end of 2020 The insurance for next year is now due and they refused to renew it because I run a small online business from the house and they deemed it was too risky What risk We live in a very safe area with very little crime in fact I haven t heard about any burglaries vandalism anti social behaviour in over 12 months So no risk at all really After 50 years Absolutely ridiculous Wouldn t recommend them to anybody go elsewhere for your insurance EDITED They actually had the nerve to send me a letter which read So sorry that you decided not to renew your buildings insurance with us Really

UPDATE - 28th October 2021Policy MN 14912605 Electrician came yesterday afternoon Diagnosed failure of the 32Amp circuit between mains consumer unit and kitchen Electrician very busy can t be fixed for a fortnight In the meantime no cooking from grill oven hob Phoned COOP Home Rescue again this morning Obviously the guy is paid to fob off people This time he said that Failure of the gas or electricity supply within the Home means Total failure to the house Total failure I would think is a case for the electricity provider He ended the call by saying we should contact our building insurance also with the COOP We did and the building insurance person was not impressed by the fobbing off Policy MN 14912605Our mains electric consumer unit box failed yesterday evening Not a simple case of trip switch turned off As a result nothing works in the kitchen we can t cook Checked with booklet Home Rescue Section item 3 page 28 What is covered Failure of the gas or electricity supply within the Home Our kitchen is obviously within the Home My wife phoned COOP aka CIS insurance this morning The guy typed all details was told it was NOT breakdown of kitchen appliances looked on his computer and declared No it s not covered My wife and I are both in our 70s we took this insurance option for peace of mind which COOP insurance have failed to provide The renewal comes up in a month s time Guess what

A completely different companyI have bought a Coop buildings insurance policy for the last fifteen years as part of a shared service charge The schedule was detailed reasonably priced and with the names of three co-freeholders there was clear evidence of shared responsibility The current company now refuse to do this and seem to struggle with the idea of a building with co-freeholders Moreover their communications are now slack and inefficient Despite advising them twice emails and texts have been addressed to the wrong person Finally the premium quoted over the phone was 40 more than the letter of notice justified by rising crime in the area hardly relevant to buildings insurance The sum was revised after consulting a supervisor Overall very poor customer service and I shall be changing my provider I also note that the majority of recent reviews are describing a similar experience