Co-operativeinsurance Reviews

My house and contents insurance renewal quote has increased by 30 For no apparent reason when I called today I was given some excuse involving the FCA They won t budge Well I will - I can get exactly the same cover for my previous price with 12 other companies using one of the Compare sites Shame on you Co-op

Just had the renewal through for the car It s disgusting that the coop is charging 77 for credit on a 10-month arrangement 30 APR I see that the company doesn t respond to any reviews on here Think it s time to go elsewhere

Avoid Cancelled policy with no warning and no letter or email to confirm cancellation was driving for nearly two months with kids in the car without no insurance because of these people diacusting

Back box false data My son cancelled his insurance as each quarter they kept charged extra premium with no explanation When questioned Customer Service said the black box showed he went round corners too slowly Do NOT use better black box providers out there that show where you have driven and exactly why they are not happy with an aspect of your driving Very useful

I have been with co op insurance for over 10 years This year renewal premium increased from 384 to 586 Increase of 50 - do they actually want people to renew Looking elsewhere

DO NOT GO WITH YOUNG DRIVERS INSURANCE FROM CO-OP since day 1 they have messed me around it appears cheap at first but black box data is ALWAYS wrong going 1 mile an hour over the limit gets you email text threats that they re going to cancel your policy if you want to change a vehicle the fees are outrageous they don t ever send a confirmation email of any changes you have to FORCE them to send you one not to mention they MAKE YOU PAY 50 FOR A BIT OF PLASTIC WHICH THEY CALL cradle TO FIT THE BLACKBOX INTO YOUR NEW CAR WHICH THEY CLAIM WONT WORK WITHOUT A NEW ONE BUT MINE ALWAYS DID they are money grabbing and completely USELESS They have moved my monthly direct debit dates with no notice and then had the cheek to charge fees on top when you miss a payment because they didn t notify you of the changes This year was my 4th renewal with them and they tried to put my insurance up by 600 I called to cancel only to never receive a confirmation email AGAIN and I ve just called back this morning even though I called nearly 3 weeks ago just for them to tell me it s still requested and to just TRUST THEM that it will be cancelled before the next payment date HOW AM I SUPPOSED TO TRUST THIS PATHETIC EXCUSE FOR AN INSURANCE COMPANY I have set myself a reminder to cancel the direct debit a few days before if I have still not received anything as I could not trust this company as far as I could throw them Save yourself the hassle and money and choose someone else No wonder co-op is going down the drain lol

I ve been with CIS Co-operative Insurance Society recently rebranded as Co-op Insurance for 20 years but only because they re the only company that ll insure a house with gas fires instead of central heating To cut 5 long stories very short 1 I used to let 3 rooms although I insured with them because they agreed that that was OK they repeatedly refused to put it in writing at all so I had to record a conversation of their staff member saying that they were including it in the agreement - ridiculous way to carry on a business 2 they ordered minor damage to my home to cover up evidence of a potential claim ordered cornice removed which was only thing showing where heavy rain cause crack to widen after I got the damage fixed at my own expense it took me 2 years to get them to put right the damage they d ordered 3 I used to let 3 rooms but reduced it to 2 - I d had a policy that d allowed me to let 3 but changed it to a cheaper one that allows only 2 - then when I wanted to change it back they said they no longer do such policies - they could ve told me that before I changed - not remotely happy 4 my new policy says on my bank statements direct debits F A Insurance so I pointed out to CIS that it s not just a Fire Accident policy - they just said that s not what F A means but wouldn t say what it does mean - I feel they can t even lie properly 5 I recently found that CIS should ve offered me Co-op membership points so I asked Co-op membership how to get them they told me that CIS has to give me them so I asked CIS for them but they just referred me back to Co-op memberships totally doging their responsibility in this matter - one d think I was asking for a claim not just for points cos their reply treated me as though it were from a Loss Adjuster claim refuser I have paper proof of all of 2-5 but obviously not of 1 UPDATE JULY 2015 I ve 33 years no-claims bonus but my insurance is 35 higher than an online quote from same company to a newbie with none CIS puts up its insurance each year LOTS so the only way to get competitive insurance from them is to cancel yearly get a new policy yearly - such an unnecessary faff Insurance Ombudsman don t like this tactic as it s designed to make people pay over the odds if they forget to do this yearly Then of course if one needed to claim CIS could easily say that the problem was before the current policy started despite the fact that they were also the previous insurers Totally had enough of them am changing to AGE UK Insurance - wish I d done so 5 years ago I m 55 they do ins for over-50s

No complaints on the insurance or service but be aware that the Co Op charge a 50 cancellation fee Many other insurers are free to cancel

No hot water on 11 12 16 Called co op insurance and was directed to Home Rescue Plus who referred us to Gas Ancillary Services who was supposed to call between 2 - 4 hours later to confirm an appointment No one called Next day had to contact home rescue plus again and finally gas ancillary services sent James not the most genial or accommodating sort of guy No matter as long as he can do the job My concern is that I was not told that we had to pay for their parking or fine if they get one On his first visit my husband had to watch his van but on his second my husband objected as it was cold James then threatened to walk away without doing the repair and leave us without essential hot water I find that really mean and unkind Another unpleasant experience was that Gas Ancillary Services demanded money upfront or nothing gets done I don t know how much control co operative insurance has on their outsourcing services but all in the experience left a bitter taste in my mouth Having no hot water is bad enough but being treated in such a disagreeable way made things much worse I will not be renewing my policy with co operative insurance

If you have an accident and need a courtesy car this company will want to know a mass of detail regarding the vehicle you are borrowing almost right down to the make of tyres I kid you not Bothersome ain t the word for it Oh and if you need a courtesy car for a vehicle re-call so not my fault and I live 15 miles from my nearest Nissan dealer they won t cover you AT ALL They regard a re-call as a service and they don t cover that Oh and if you change your address online then you ll pay them 15 even though you do it all yourself and don t take up any of their labour time Oh yes by the way their robot answering system will ask your policy number name and date of birth THEN a human being comes on the line and guess what He she then asks again for your policy number name and date of birth Needless to say this is an out-sourced set-up Even if they offer a cheaper policy really don t bother Like me you will be putting the phone down on them out of sheer unhelpful frustration I was a one time Co-op supporter Now they are the last place I would go for insurance and I won t be renewing with the Co-op ever again