Co-operativeinsurance Reviews

Pardon Our Interruption

co-operativeinsurance.co.uk
3.07
69 reviews
Average Rating
Based on 69 user experiences

Rated 3.07 out of 5 by 69 Happy Customers

39.1%
7.2%
2.9%
23.2%
27.5%
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AI Review Summary Based on 69 reviews

Overall customer experience with Co-operativeinsurance is sharply divided, with many praising efficient claim handling and helpful staff while others report severe issues with pricing and administration. Positive reviews frequently highlight excellent and efficient service during claims processes, with customers reporting quick payouts and supportive advisors. Many long-term customers express satisfaction with the handling of home, contents, and car insurance claims over many years. However, a significant portion of reviews are extremely negative, focusing on steep and unexplained renewal price hikes, particularly for home and car insurance. Numerous complaints cite poor communication, including unannounced policy cancellations and difficulties contacting the company by phone. The Young Drivers black box insurance product receives specific criticism for alleged inaccurate data and punitive behavior. Issues with outsourced services, like repairs and home rescue, are also noted as problematic. Cancellation processes are described as difficult, with reports of continued charges after cancellation and high cancellation fees. Despite the positives, the company's renewal pricing strategy and administrative failures appear to be major drivers of dissatisfaction and customer loss.

What customers love
  • Efficient and quick claim handling and payouts
  • Helpful, polite, and knowledgeable customer service staff
  • Positive experience for long-term customers with multiple claims
  • Easy and straightforward policy setup for some customers
  • Fair and understanding handling of payment issues in some cases
Common concerns
  • Sharp and unexplained price increases upon renewal
  • Poor communication and unannounced policy cancellations
  • Problems with Young Drivers black box data and punitive management
  • Difficult cancellation process and high cancellation fees
  • Charging customers after policy cancellation and administrative errors

Last updated 1 month ago

K

Have been with Co op insurance for

Have been with Co op insurance for building and contents since becoming a u k homeowner in 1973 This year is the last having never made a claim on any insurance They give a number for renewals on this number you are subjected to various voices for app 20mins for me this is 40p per minute including a charity where the CEO is in receipt of in excess of 1 000 000 per annum salary Then it is a sales pitch to increase cover When this failed I am told my debit card was refused so further time wasted and of course the card was o k I challenged the person that co op receive payment from the phone company on calls unable or unwilling to give an answer AVOID THE CO OPERATIVE FOR BUILDING AND CONTENTS INSURANCE it would appear they have jumped on the scammers wagon
A

missed payment fine scam

If you miss a DD payment they will not retry a few days later like a reasonable company They will make you call them and pay a 12-odd fine
M

Annoying Customer Experience

Fortunately I have not had to make a claim as yet but even making changes to your documentation is a very frustrating experience You are encouraged to do this on line you enter your new details put your payment details in - there is always a charge - and then the website says it is undergoing maintenance and you have to ring them anyway Very very annoying And seems to be standard practice as it has done this to me twice now
S

Co-op Young Driver Insurance

Before I say anything I would like to state this is for the Co-op Young Driver Insurance section of Co-op Insurance I can t really fault the customer service they pick up pretty quick and get stuff sorted in a decent amount of time However before you purchase this policy think about where you live and if you need to use any more than 50 throttle at any time I live near an A road with short slip roads and 70mph traffic this requires me to not drive at 5mph 24 7 This according to the cretinous box in my car is wrong and means my policy went up by 260 for the remaining 6 months because of something I simply cannot f change The box scoring system dashboard is horrific Want to corner at more than 10 mph nope Want to get to 70mph in under 60 seconds nope Want to drive at 11 01pm nope You get the idea I raised a formal complaint and was told the box is fine and I should ve considered where I live first It was my first ever insurance policy as it is for most young drivers how the f was I meant to know this is for people who live on farms Will not be renewing
C

Poor communications

Was keen to support the Co-op good ethical policy but unfortunately my experience hasn t been great Submitted a claim on 16th Nov 2018 heard nothing back from them Finally chased it up on 16th Jan 2019 was told that claim hadn t even been passed to claim handlers at that point not impressed That said and in fairness once the claim was sent to handlers tagged urgent on 17th Jan I got a resolution within 5 working days In summary might still use again but would make sure I chased up any claims submitted
A

Ridiculous price for a good customer

Been with Coop car insurance for two years now I won t be with them a third year as the prices are ridiculous No claims or convictions No payment problems So they put the price up by a big amount No sense whatsoever I m going elsewhere I ll be paying approximately half the price for the exact same cover I think these companies just assume people won t check round as it s a hassle Well I ve checked dozens of other car insurance companies and before making my decision I ve also checked the reviews
A

WORST INSURANCE EVER

WORST INSURANCE EVER TOOK MY DIRECT DEBITS NORMAL I THEN KEPT GETTING LETTERS SAYING MY DD WAS CANCELLED THICK B TARDS I HAVE STATEMENTS THEN THEY DECIDED TO CANCEL MY INSURANCE HOLD UP IM STILL COVERED TILL APRIL THEY WANTED ME TO TAKE A NEW POLICY OUT
H

After being with co-op insurance for

After being with co-op insurance for over 10 years with no claims I was shocked to find that was annual insurance premium had gone up to just under 600 I found Same insurance with the AA for 300 I phoned to cancel my insurance no questions asked why I was leaving if they could match quote or even a thank you for being a loyal customer Thanks co-op
C

Unfortunately the sales team are

Unfortunately the sales team are incompetent under trained and often brusk when questioned over actions Raised 6 complaints over a 3 month period about actions taken of which 5 were upheld Thankfully their customer complaints team are excellent and were able to unravel the issues However I ll never use their insurance again It s better to pay more for a professional service which you can trust
M

Tried to add a temporary driver

Tried to add a temporary driver to take new volvo to garage and back for a check Despite excellent claims history and several years of this policy always paid in advance they would not entertain it Did not want other driver s details just no

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