Concept2 Reviews

Ordered a RowErg from Argos which was sent directly from Concept2 Quick delivery and great service comms from both Concept2 and their courier ArrowXL Needless to say absolutely delighted with the product - the finest piece of cardio equipment you can buy

Fantastic customer service from Alice Very happy with the Rowerg The delivery company men were helpful and were very strong A

Concept 2 rowing machine - Good communication order arrived as promised and the delivery company were very good too

The rower is gym standardFully recommend it

I have owned my Concept 2 rower from new for about 12 years now It is great exercise machine and in my view the best you can buy I recently had a problem with the monitor but this was quickly and efficiently dealt with by their customer care department It was so refreshing to deal with a company with such excellent support All the staff are very friendly and eager to help Monique was particularly knowledgeable and helpful

I bought the Model D rowing machine based on many 5-star online reviews I bought directly from Concept2 The very heavy 31kgs package was delivered by Tuffnells who are a disaster and the worst courier service I have ever encountered I saw the delivery driver arrive and expected him to bring the package up the communal open stairway to my second floor flat already knowing that Tuffnells are not insured for their drivers to actually enter my property He dumped the package onto the hard concrete floor at the entrance to the block This burst open the package and broke up much of the expanded polystyrene surrounding the rower The driver was suposed to get my signature for the goods which have a value of 872 but there was no delivery note and the tracking website showed that he had signed for the parcel himself which is illegal I could not take the parcel upstairs and my two neighbours who are 82 and 91 years old and in poor health could not assist As I have not signed for the parcel it is still the property of Concept2 and in the care of the courier company Tuffnells In signing for it the driver has in effect stolen the parcel I have now seen CCTV footage from two different cameras The picture quality is good enough to show that the driver had already removed the delivery note from the plastic envelope on the oustside of the package so clearly had no intention of knocking on my door The footage shows him literally throwing the package from shoulder height onto the hard floor and then running to his vehicle and driving off very quickly This footage and order and delivery details have now been passed on to Lewisham Police Station since the package has disappeared overnight Concept2 should change the way it packs high-value heavy items the cardboard box is very flimsy and also find a more responsible courier to make its deliveries I have been in contact with both Concept2 and Tuffnells but no action has yet been taken

Ordered a Concept2 Rowererg and had money taken out of my account on 9th January The order was for delivery to Northern Ireland I received a prompt booking slot of the 4th February from the delivery partner and was told the rower would arrive on this date On the 4th February I contacted the delivery partner who told me there was a problem in the warehouse and it would definitely be delivered on 18th February On 18th February I contacted them again and they told me they couldnt find my package and provided me the phone numbers of their warehouses and told me I could contact them if I wished - I decided at this point I would work with Concept2 to have this resolved I contacted Concept2 and they told me the delivery would be expedited Again after a few days there was no update so they tried again Again no update until they finally admitted they had lost the package on 25th February I was told throughout that they would contact me with an update when they had one but I always had to phone Concept2 for the updates So 7 weeks after removing the money plus a 40 delivery fee for the product they offered to send me a new one I asked for a goodwill gesture and they offered me 5 off the price but they refused to remove the 40 delivery fee In total this amounted to a 3 discount when taking the delivery fee into consideration They also offered some accessories which I did not want In my opinion this offer was derisory so I had to cancel the order I would AVOID this company The product may have a god reputation but if anything goes wrong they will be a nightmare to deal with

Contacted concept on 05 04 2022 to order a replacement box for my Model D rower explained to them we are moving abroad and needed the packaging they offered to sell me it for 26 I ordered it and on the phone I was told the replacement packaging was going to arrive Monday so I waited all day nothing cameSo I phoned them on 12 04 2022 only to be told they haven t placed my order they was happy to take the money though even charged me more then we agreed upon Here s the predicament concept2 have put me in for my rower to qualify for transit insurance I have told the company it will be in all its original packaging so I paid for insurance that probably won t cover my unit and was charged 175 Add in the fact I have now less then 9hours to Find a box bubble wrap and packing to get it loaded onto To a van that might not even take the item I am truly lost for wordsCompletely incompetent and if Ella at concept2 is reading this yes I am talking about you Avoid or order the box 6 months early and phone them every day don t give them chance to mess up

I purchased a skieg and stand to add to the home gym both arrived without any issues delivery team great however the stand at 180 arrived which is a simple piece of ply wood roughly cut with a non slip coating there s also a 2mm metal tube to provide additional support The quality and finish on the item isn t what you d expect for 180 so I raised this with the customer service team First set of responses were robotic their main aim is to avoid being helpful courteous or friendly but just get the basic job done As the item doesn t meet satisfactory quality I ve requested a no cost return and refund under Consumer Rights Law - yes I ve had to do some research to get these guys to be helpful to a customer The battle continues now with the MD trying to convince them to abide by the law There s a few customer service complaints about these guys around in forums I m concerned about warranty and any other after sales support Think twice I know these guys are the market leaders but if you need the aftersales support you may run into the same challenges I have

Concept2 are a massively frustrating company I ve dealt with them on many occasions so feel more than qualified to comment As many will know they are an American company They manufacture superb exercise equipment and parts accessories for that equipment So far so good The problem is that a lot of the UK staff are very casual and disorganised in their approach and you have to persist doggedly on some occasions to get the result that should come instantly You get the impression that the UK arm of the company are remote enough to avoid being effectively managed I could say more but I m not going to Let s just say that some of their expensive parts are available new for far less than from C2 if you know where to look They are sometimes less than helpful and sometimes have a surprisingly poor knowledge of their products and other issues you d expect them to be on top of There s an exception to this a lady called Monique is a credit to the company So in short fantastic equipment but good luck dealing with the UK staff