Concept2 Reviews

Home of the best-selling RowErg -SkiErg -BikeErg United Kingdom

concept2.co.uk
4.40
58 reviews
Great Rating
Based on 58 user experiences

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Rated 4.40 out of 5 by 58 Happy Customers

75.9%
5.2%
6.9%
6.9%
5.2%
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AI Review Summary Based on 58 reviews

Customers consistently praise Concept2 for product quality and outstanding customer service. Delivery and ordering processes are generally described as easy, quick, and professional. Many reviews highlight responsive communication and reliable support from the company. Some negative reviews mention slow delivery or issues with third-party couriers. The most frequently mentioned strengths are product quality and customer service, while the main weaknesses relate to occasional delivery problems.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing

Last updated 2 months ago

O

I sincerely regret purchasing this from

I sincerely regret purchasing this from concept 2 I thought buying through the manufacturer would be the quickest way I should have bought it through Argos or Amazon for the same price and had it the same day Terribly slow and the delivery company is poor No slots for a week and then they can deliver from 630 and 5 and you have to be in Very unimpressed
C

Customer service lacking

Good product which gave me about 7 years of regular use but UK customer service is sadly lacking I reached out for some help in getting in touch with someone independent who might be able to help fix my broken machine and they couldn t have been less helpful I understand they don t service the machines themselves but would have been nice to have been pointed in the right direction instead of just being dismissed Too much good choice out there these days to consider buying a new one
A

Good rower poor delivery company

Good rower but let down by the micky mouse delivery company they choose to use arrowxl They wouldn t come up the drive to the house saying it might damage the van In several years nobody else has had an issue and vehicles up to 8wheel lorries have been up I had to leave a meeting to go and get the item from them
N

I purchased a rowerg during lockdown

I purchased a rowerg during lockdown I waited a long time for it After it has arrived I questioned with concept 2 about the iPad mount everyone seemed to be raving about Turned out I ordered mine a week or two before they had decided to give them for free There was no discount code or here have a free one for you unfortunate purchase timing Instead they told me where to buy it and then the conversation went dead Needless to say I m jealous of anyone who gets one for free Feeling robbed
O

The Bike Is Hard to Construct

I bought a bike and it really doesn t make it clear that it takes a lot of work assembling it and VERY poor instructions I reserve judgment on the product itself but I can t see why on earth it can t be delivered fully assembled I have a Peloton too and that was so much easier to install
C

Slow

Rather slow answering phone
N

Bad Delivery Service

UPDATE Jake has sorted out the issue and now a happy customer Thank youOrdered the bike via Argos Concept 2 arranged the delivery through Tuffnells which was a big mistake The driver refused to carry the bike up to the address on the order and insisted he would leave it in the hallway unless he didn t get help My partner who has a broken toe was then forced to assist the lazy driver to carry the bike with him Now if we were receiving a discount to carry our own parcel then I would understand but this service is terrible all concept 2 machines should be a 2 man delivery Arrow Global was better at delivering our Concept 2 rower even though they have terrible reviews Advice If Concept 2 arrange delivery with Tuffnells for your purchase then ask them to pay you for it as you ll be doing Tuffnells job
O

Skierg purchase

Purchased a Skierg from a 3rd party retailer As C2 are the ones that fulfil the order I contacted them by email and phone to see when the item may be delivered Email support was very good having had a not so great experience on the phone with a chap who couldn t seem less bothered about helping me if he tried Delivery took ten days from order the courier firm Arrow XL were very good and the item arrived just fine Four stars due to the experience with phone support and email text communications regarding delivery which could have been better No email to say it had been despatched first I heard the day after was from the courier company although this may have been due to not ordering direct from them Overall a positive experience
C

All good

All good in the end - problems with getting delivery but resolved helpfully after some hassle Can t comment on the product since I don t have it yet but have always been happy using them
R

Amazing service from start to finish

I m just about to embark upon a one million metre rowing challenge for charity in memory of my late father the final 2000 metres being rowed on the pitch at Rodney Parade thank you Dragons RFC in October 2023 Unfortunately my PM4 monitor has given up the ghost and Concept2 rapidly sorted me out with a replacement PM5 plus sent me a Concept2 rowing cap which is fabulous quality Amazing customer service I m all set up including using the Concept2 ErgData app and all ready to go Thank you Concept2

About Concept2

For over 40 years Concept2 has been making top-quality exercise equipment that gives you a great workout in your home or gym Dedicated to excellent service and your success Shop now for our RowErg rowing machine SkiErg ski machine or BikeErg indoor exercise bike

United States

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