Concept2 Reviews

Home of the best-selling RowErg -SkiErg -BikeErg United Kingdom

concept2.co.uk
4.40
58 reviews
Great Rating
Based on 58 user experiences

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Rated 4.40 out of 5 by 58 Happy Customers

75.9%
5.2%
6.9%
6.9%
5.2%
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AI Review Summary Based on 58 reviews

Customers consistently praise Concept2 for product quality and outstanding customer service. Delivery and ordering processes are generally described as easy, quick, and professional. Many reviews highlight responsive communication and reliable support from the company. Some negative reviews mention slow delivery or issues with third-party couriers. The most frequently mentioned strengths are product quality and customer service, while the main weaknesses relate to occasional delivery problems.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing

Last updated 2 months ago

S

Amazing service

I contacted concept and spoke to a lady called Monique and she was amazing from start to finish She took my enquiry seriously with the highest standard of professionalism Very please with the customer service I received
D

Fabulous company

Amazing service Fast reply very helpful Monique is a superstar because of people like you the world is a better place I can highly recommend your services and machines to everyone Thank you
S

Brilliant customer service support

Fabulous company - they helped us with use of their Ergo s for a charity event at our Company - Jonny at Concept 2 was super helpful and helped us along the way All the machines were in perfect condition and very easy to set up
R

Great kit and great service

This is the second time I have had impeccable customer support from this company and in particular from Jonny The first time was to sort out a PM5 monitor I was unable to update the firmware onto and this time he not only worked out which bolts I would need to purchase Concept2 actually supplied the items free of charge and now the SkiErg is usable again Thank you so much
G

Outstanding Customer Service Could not be more helpful and understanding A

I have had my Concept2 Model D RowErg for 15 years It s been brilliant and nothing has ever broken but I recently decided to give it a service and some new parts I ordered them direct from the website literally every single nut or bolt is available individually and clearly labelled on parts diagrams but later realised I d missed one item and went back to order it about an hour later I emailed C2 to say they could put it all in one parcel but was told they had been so efficient it was already in the mail However as I couldn t have known that they refunded the postage on my second order Loads of credit to Concept2 for making a great bit of kit for Concept2 and especially Monique for the great customer service
W

God bless Concept2

Having just re-discovered my Concept2 Model D with PM3 I found that when I recently changed my iPhone the update on the ERGDATA app meant that it would no longer work with my PM3 Contacted Monique who managed by magic to come up with a second hand PM5 So now not only do I still have the most wonderful rowing machine available but through Monique s help am right up to date As someone who likes to be able to quantify my efforts this is going to make a huge difference and the inspiration to persevere with my fitness efforts Monique made several calls to me to ensure that this happened and should be highly commended for her outstanding customer service
J

Concept2print Mr Malik is very nice guy

We bought a rower from Amazon who were awful Many parts were missing Conceot2 stepped in and sorted our problem brilliantly Thanks to the lovely Ella and Concept2 A model of great service
S

Telephone to excellent HUMAN help

Concept2print Mr Malik is very nice guy he will advise you on the cost of printing quality and prices Prices are reasonable Shop is very morden nice a clean environment I will happy to print with him
O

Really good

Telephone reception was exceptionally professional knowledgeable helpful and friendly
N

Absolutely phenomenal support

Really good Super helpful with excellent prices Will definitely use again

About Concept2

For over 40 years Concept2 has been making top-quality exercise equipment that gives you a great workout in your home or gym Dedicated to excellent service and your success Shop now for our RowErg rowing machine SkiErg ski machine or BikeErg indoor exercise bike

United States

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