Coolshop Reviews

I ordered several shampoos conditioners After days of waiting the package finally arrived to London and was passed to Royal Mail However Royal Mail had to return it back to the company as there was no address on it and they did not know where to ship When I try to email or contact the company to understand where the package is Coolshop tells me that it was delivered despite the fact that the place where it was delivered is clearly not my address I have never seen the package it was never delivered to me It has been several days since RM shipped products back the company still has not confirmed where the package is at The response to my emails takes days and the chat keeps referring me to emails I am really tired at this stage how long a customer supposed to wait for the product to arrive and why should the customer keep trying to contact the company and force to resolve the delivery issue instead of company proactively working on the problem and doing everything they can to fix a mistake they made I would like a refundUpdate company offered refund and it came in several business days Thank you

To be fair to this company after reading such bad reviews after I ordered my item I did start to get worried and think it wasn t going to be here in time for when I needed it the tracking said the same thing every day I thought I must of been scammed I emailed them they told me the same as what the website said so I just waited the website says 14 business days I received my item today 21 days after I ordered it so I just wanted to let a few readers or people waiting for items they will turn up just make sure to remember your looking around 3 weeks to the UK

Bad packaging Ordered a limited edition Jackie Chan boxset blu-ray and the sturdy slipcase was damaged heavily dented I just don t understand why they never package these items better Very frustrating

The pre-ordered game didn t arrive in time for the release as promised Update since the company decided to lie here are more details 1 I pre-ordered game 9 January not 7 February 2 It is 23 February now and the game still didn t arrive Update 2 Parcel is most likely lost in transit The order is now cancelled and refunded Changed rating from 1 star to 3 stars

Took a pre-order of a new game scheduled for release on 22nd June which they claim they didnt receive from the supplier in time They knowing take preorders without any chance of them being fulfilled on release date It is now the 25th and the delivery agent still hasnt received the item from Coolshop Who knows when if ever I will receive the item and the livechat agent at coolshop couldnt tell me or refund me EDIT - Royal Mail received the item 28th and are expected to deliver 29th If you deem the wait justification to save about 7 thats fair enough I have amended my score to reflect that it has actually arrived in to the country now

Claim to have the biggest selection of games and stuff in the UK but they are not even based here very misleading I took delivery times as an estimate had I known it was was going to take several weeks for my item to arrive if it ever does I would have ordered elsewhere That s what I got for ordering the cheapest via Klarna I guess

Ordered a Nintendo Switch game on the shop never arrive most probably lost in the delivery Customer service is extremely not helpful Requested a refund but keep being asked to wait for more days I have already waited 11 days Review edited Raised the ratings because the customer support is helpful in this case with the refund but from many past reviews it seems missing delivery is very common I hope CoolShop will look into their delivery part of the business more seriously Thanks

Preorders will not arrive on release day Coolshop is based in Denmark and they receive post games 2 3 days before release However shipping to the UK takes 6-12 days As a result of this my Zelda collector s edition had arrived 6 days late Also the tracking information doesn t update from when it is picked up in Denmark until it arrives at a UK postal hub The customer service was somewhat helpful but nothing much can be done when the parcel is in transit Even if some reviews are positive do not gamble on it as you will only be left disappointed

Though it has a nl domain the company is from Denmark I ordered a toy for my child which arrived well in time but I believe it was way too expensive for a few grams of plastic 3-2-6 - Pizza Shop On hoping to return it back we realized it would be a paid courier to Denmark which will cost almost 1 3rd of the cost of the toy Not very convenient Would stick to the dutch webstores int he future where returns are easier

I ORDERED PERFUME ON 1 Oct it wasn t in stock therefore requested a refund It s now 16th October and apparently still in transit Next time will avoid this company Update - email from coolshop on 23 10 23 STILL HAVENT REVEIVED MY ORDERUpdate - Eventually received my Order and it was a good buy in the end Worried me that it took so long though I would use again