Crystaltravel Reviews

Book Flight Tickets | Cheap Airline Tickets - Crystal Travel

crystaltravel.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Site is wonky as hell

Site is wonky as hellWhat I think is happening is KAYAK is caching some old prices customers come though instead of the website being like NOPE here s the new price it lets you try and book Only during payment stage the availability of the tickets are actually checked and crashes out if unavailable Customer support offered to rebook at a higher price fair enough - it happens except that their own home page was cheaper than what they quoted So I did exactly that and it all went though booking a second time Next problem was the conformation email was saying hand luggage only Quick check with customer support I do indeed have the hold baggage I paid for and BA also confirmed this Defiantly have screenshots as you purchase luckily I did Overall happy but was a stressful hour They do seem to be trying despite their software issues
M

The good and bad

The good best prices for booking and i got there in the end I even got a call to verify the booking when it finally worked The bad Website is iffy at best Doesnt work at all in firefox first attempt with chrome just failed at payment stage with no explanation leaving me not knowing if id paid ot not Follow up call whilst nice was difficult to understand and the giuy became quite pushy about filling in this feedback form I would use again but you ve got some basics to work out here
R

Frustrating Experience

18 Aug I found interesting offers from Crystal Travel through my online research and decided to book with them It was a frustrating experience as I tried several times and always got the message booking declined even using different credit cards It sounds like one of those too good to be true situations 24 AugThe company contacted me and apologised for the issues I encountered They promised it would not happen again I have already gotten my ticket from a different vendor but am changing my rating to 3 stars However if I encounter the same problem in the future that will be reflected in my rating
C

Finally got the convenient flight

It has been weeks trying to get new flight times after the airline cancelled the original flight I was told I had to pay more airport tax for the flight with a short stop over when I had already paid this for the original flight The only flight we could get at first without paying extra had a 10 hour stop in Vienna After a lot of phone calls messages the operator finally got us new flight times with a short stop with the same airline on the same day without us having to pay any extra
S

A plesant first experiance with Crystal Travel

David Brooks who made the initial booking for us is an agreeable and polite gentlemen who stayed quite late in the evening to ensure booking is confirm and e-Tcket issued Thomas Salvador was at hand late evening to asssist sumitting special service request to the Airline Both deserve five stars but let down by the Crystal Travel web site which seems a bit tricky to understand and negociate
F

Customer Service - Good

After purchasing my tickets a confirmation email did not come through as quickly as it should have which caused me to worry However I emailed customer services at Crystal Travel and Shally replied almost immediately The matter was resolved very swiftly All generic communication is obviously quite old as largely pandemic related and this should probably be reviewed but overall a good experience
C

Pushy agents

Flight prices were competitive but after booking with one very helpful guy only one of the two passenger e-tickets was sent by another person who immediately was asking for a five star review on her performance The request for the second e-ticket was fulfilled by yet another agent who was also asking for a five star review Surely reviews should be a reflection on how the customer found the WHOLE experience and not individuals trying to increase their ratings Sadly it has made me disappointed with Crystal as a travel company that I might use in the future or indeed recommend to others
B

It was good although selecting my dob

It was good although selecting my dob proved an issue as the automatic year wax 2008 and u thought I had changed it but it did not register Thankfully Josh was on the phone with me and was able to change to the correct dob but my title remains Miss instead of Mrs
E

Exploitative and dishonest

Incredibly disappointing and exploitative behaviour when I tried to change a flight Was quoted a whopping 1600 for a fare difference when a one way flight was 1200 I went to the airline and had my flight changed for 200 fee which I was told would have been cheaper if Crystal had done so To me the dishonesty has put me off ever using them again
M

Confirm tickets cancellation without reason

Everytime booked and confirmed tickets get cancelled Crystal team suddenly informs us by mail that its by the airline and the we end up taking flights on undesirable dates and time which causes us inconvenience and lost of time we can spend at the destination This has happened twice in a year Too bad Crustal team should take some responsibility and arrange tickets as per our needs

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