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direct.digital
3.67
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.67 out of 5 by 126 Happy Customers

47.6%
15.9%
8.7%
11.1%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers frequently praise Direct Digital for professional service, helpful staff, and fast responses, with many highlighting Pooja and Vinny specifically. Several reviews note excellent customer care, timely delivery, and creative ad results. Conversely, a substantial number of 1-star reviews report misleading sales practices, poor graphic design, delays, contract issues, and inadequate support. Experiences vary widely between highly satisfied and deeply disappointed clients. Overall, feedback reflects inconsistent execution despite strong service intentions.

What customers love
  • Creative ads
Common concerns
  • Misleading sales
  • Poor design quality
  • Contract issues

Last updated 2 months ago

K

Great customer servise

Pooja called today to explain what to expect next regarding the advertise It was informative call All informations passed in a lovely manners Thank You
L

The adverts were exactly the way I

The adverts were exactly the way I asked them to create it I would recommend direct digital to others looking to advertise their business Puja was extremely patient with me and she was able to assist me with all of my questions
P

Well their service is beyond my expectations

Best Advertising From Direct Digital Customer service has quickly taken care of all my issues with them as Vinny contacted them and he gave special care of all my concerns in timely manner which is satisfactory Surely Would recommend them to many more
P

Izaani was great

Working with Izaani was awesome She was very professional and always extremely helpful When I had changes she quickly understood what I wanted and was able to convey these changes accurately to the developer I can t thank you enough for all the time you spent with me I would give you 10 stars if I could Thanks again and you re the best
K

I am satisfied with the call I just had

I am satisfied with the call I just had with Pooja She gave me a runthrough the process of getting the draft ad to me and what happens after giving my approval I am looking forward to having the shop ad live soon
J

We have received and approved the

We have received and approved the advertising video at this point of the marking campaign with Direct Digital the process has been very easy at this point We are excited to see how the marketing will bring in new clients
U

Profesional company

Service is extremely professional Vinny goes the extra mile to help you I am ever so happy to have chosen this company for my buisness I wish I could use them for services beyond what they offer Also would recomend the company to many more
A

Amazing team

Everything was great All the team members are super helpful patient and most important super flexible This experience was amazing for the start and it seems like it will contionue this way Thank you so much
P

I have had the digital screen installed

I have had the digital screen installed for many years It was recently upgraded The customer service is great I had an issue with connectivity and an engineer was dispatched very quickly The content of advertising on the screen is professional and eye catching
S

Just had an informal chat with Danny

Just had an informal chat with Danny Morley He gave me the information I needed and was happy to wait for me to contact him No hardshell no this offer is only godd today type thing Friendly chatty and understanding of my situation I will be in touch with him when my circumstances change

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Direct Digital — Home

United States

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