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direct.digital
3.67
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.67 out of 5 by 126 Happy Customers

47.6%
15.9%
8.7%
11.1%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers frequently praise Direct Digital for professional service, helpful staff, and fast responses, with many highlighting Pooja and Vinny specifically. Several reviews note excellent customer care, timely delivery, and creative ad results. Conversely, a substantial number of 1-star reviews report misleading sales practices, poor graphic design, delays, contract issues, and inadequate support. Experiences vary widely between highly satisfied and deeply disappointed clients. Overall, feedback reflects inconsistent execution despite strong service intentions.

What customers love
  • Creative ads
Common concerns
  • Misleading sales
  • Poor design quality
  • Contract issues

Last updated 2 months ago

K

New customer experience with Direct Digital Customer care

I signed up to a contract with Direct digital and had some initial issues with the outcome of the sales process which I brought to the customer service team attention Some things were not as transparent as they should have been Mr V Sharma stepped in resolved the majority of issues to my satisfaction and took over the management of my adverts overseeing their release to production which went very smoothly Whilst I am still in the early stages of my contract at the moment I am looking forward to the next stages of our work together
R

Excellent communication

Excellent communication throughout the initial process Brilliant when any changed needed to be made Was only a little disappointed that I had paid for year 1 as a lump sum and then a monthly payment was still taken this is still unresolved and awaiting a refund
C

Good communication from the team

Good communication from the team however I didn t really see a positive impact from the advertisement They were good to extend my advert when the display was out of order for 12 days Customer service was good however a little pushy about leaving a review which has knocked a star off
K

So after what was a bad experience I

So after what was a bad experience I can now say that Direct Digital worked with me on all my issues and they have been resolved in a satisfactory manner Thank you for hearing me your time and effort to help me It is appreciated
M

So far our experience has been great

So far our experience has been great however not enough time has been given to rate it accurately
L

We have been using DD for around 4

We have been using DD for around 4 months and we have seen a hugely positive impact We have had many enquiries from the digital commercial and the advert looks First class
C

Quality Service

The whole process has been really quite straight forward We sent over our logo and some images and before you know it we had a professional looking advertisement Many thanks to all involved Chris Thomas Director Door Fab Ltd
H

Great company with amazing results

Took out an advertisement over 6 months ago The service has been fine and the advertisement was great after a few changes were made to the original version The communication was good Overall it was a good service and I would recommend it I m already seeing results from the commercial
B

Very friendly and king approach

Very friendly and king approach John found the package that best suited my business and made all the necessary pipework within few minutes Afterward I was contacted by Pooja to make sure that everything was okay and to let me know that she is there to help if I needed help Great experience so far
T

Listened to my concern and helped find

Listened to my concern and helped find the appropriate solution For which I am very appreciative Thank you

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Direct Digital — Home

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