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direct.digital
3.67
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.67 out of 5 by 126 Happy Customers

47.6%
15.9%
8.7%
11.1%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers frequently praise Direct Digital for professional service, helpful staff, and fast responses, with many highlighting Pooja and Vinny specifically. Several reviews note excellent customer care, timely delivery, and creative ad results. Conversely, a substantial number of 1-star reviews report misleading sales practices, poor graphic design, delays, contract issues, and inadequate support. Experiences vary widely between highly satisfied and deeply disappointed clients. Overall, feedback reflects inconsistent execution despite strong service intentions.

What customers love
  • Creative ads
Common concerns
  • Misleading sales
  • Poor design quality
  • Contract issues

Last updated 2 months ago

S

An ok experience

The sales guy was fab and helped me get the package I wanted I wasn t as impressed with the design team as their attention to detail wasn t great with me asking them to get the fonts all the same size and with my address the spaces and commas were all in the wrong place
B

Big thank you to Kimberley

Can I say a big thank you to Kimberley Travis who works within the Legal Department for Direct Digital Although the advert brought no work all advertising is hit and miss unfortunately Kim was the only person who gave a true common sense view on my situation
P

Fast response

Fast response but heavy accent makes telephone conversation difficult Duplication of details already submitted and confirmed
B

Excited to have digital advertising but

Excited to have digital advertising but it took forever for it to actually go live even though our advertising was approved and ready to launch 4-5 months earlier
S

It s OK to tell the client they made a mistake

Not such great communication with the design team I first delivered a video outside of specs Instead of reminding me of the specs they took the effort to zoom in on my video to make it fit their kiosk spec and added captions It looked awful in the wrong aspect ratio anyone would say so but that s what they sent me to review I saw immediately what I had done wrong but their effort and our total turn-around time would have been reduced if they just said your video doesn t meet our spec I went back to my video guy and we fixed it and your design team has no extra work to do
J

The process to create our ad was easy

The process to create our ad was easy and seamless With a bit of direction our vision came to life Thank you
S

Good service and responded quickly

They were happy to make changes to the advert as requested and it was in a timely manner
C

Pooja was very professional and

Pooja was very professional and helpful I would 100 recommend the service of this company
A

Professional Advertising From Direct

Professional Advertising From Direct Digital Vinny from Customer service has professionally quickly taken care of all my issues Surely Would recommend them to many more
E

Very understanding

Nice manner friendly and understood me needs and is going to help me with my advertising

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