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direct.digital
3.67
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.67 out of 5 by 126 Happy Customers

47.6%
15.9%
8.7%
11.1%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers frequently praise Direct Digital for professional service, helpful staff, and fast responses, with many highlighting Pooja and Vinny specifically. Several reviews note excellent customer care, timely delivery, and creative ad results. Conversely, a substantial number of 1-star reviews report misleading sales practices, poor graphic design, delays, contract issues, and inadequate support. Experiences vary widely between highly satisfied and deeply disappointed clients. Overall, feedback reflects inconsistent execution despite strong service intentions.

What customers love
  • Creative ads
Common concerns
  • Misleading sales
  • Poor design quality
  • Contract issues

Last updated 2 months ago

A

I really appreciate Pooja s customer

I really appreciate Pooja s customer service managers support with a very difficult situation I found myself in She was supportive and helped resolve my concerns thank you so much
F

amazing service

I really appreciate everyone s help from Direct Digital I have recently come out of hospital and I contacted Kim from the Legal Department She handled my account with compassion and was very professional I explained my situation to her and she came to a respectful professional compromise I am extremely grateful for all her help as I was a little apprehensive on making the call I had no need to worry we worked together to reach a resolution
D

We have just started a new contract

We have just started a new contract with Direct Digital Benjamin and Shereen were both very useful Looking forward to the future Daniela
A

GREAT WAY TO GROW YOUR COMPANY

Great customer service dealt with Jamie and Callum Gained a lot of new clients from being introduced to different hotels in the area and building a relationship If you are looking to expand and grow your company this is a great way of doing it
D

Exceptional service

I have just signed up as a customer and so far everything has been exceptional The introductory meeting was really useful and the person I met with was very easy to get along with and knows his business very well The customer care team who follow things up and the design team have all been helpful friendly and responsive I m looking forward to working with them over the coming year

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Direct Digital — Home

United States

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